Raven Mckinnie
Clarksville,TN
Summary
Organized and dependable candidate with strong multitasking abilities and a positive attitude. Proven track record of exceeding team goals and expectations. Shows a strong commitment to taking on additional responsibilities to contribute to overall team success.
Overview
9
9
years of professional experience
Work History
Licensed Insurance Agent-Remote
Foundever
10.2023 - Current
- Company Overview: USAA Campaign
- Handles High-Volume Inbound calls to assist members with their insurance needs and policy changes
- Helping to provide members with quality customer service support
- USAA Campaign
Open Arms Child Development
Fairbanks, AK
06.2021 - 05.2023
- Company Overview: Open Arms CDC
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Maintained effective schedule balance between rest periods, active play, and instruction
- Promoted good behavior with positive reinforcement methods
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Enforced rules and managed behavior through developmentally appropriate discipline
- Encouraged children to develop healthy social and emotional skills
- Utilized positive reinforcement techniques to encourage good behavior
- Open Arms CDC
Independent Contractor
Arise Virtual Solutions Inc.
11.2018 - 05.2019
- Company Overview: Remote
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Responded to customer calls and emails to answer questions about products and services
- Documented and detailed calls and complaints using call center's CRM database
- Addressed customer account discrepancies and concerns
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Remote
Sr. Store Associate
AAFES
Fort Wainwright, AK
07.2015 - 04.2016
- Company Overview: Fort Wainwright, AK
- Maintained tidy and organized store to comply with cleanliness standards
- Greeted customers, helped locate merchandise, and suggested suitable options
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Answered questions about store policies and addressed customer concerns
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Engaged in friendly conversation with customer to better uncover individual needs
- Listened to customer needs and desires to identify and recommend optimal products
- Completed inventory accounts to keep records current and promote accurate ordering
- Fort Wainwright, AK
Education
No Degree - Certificates
The University of Tennessee - Martin
Martin, TN07.2020
No Degree - Administrative Assistance
Career Step
Lehi, UT09.2016
No Degree - Nursing
Fairbanks CTC
Fairbanks, AK05.2015
High School Diploma -
Bolivar Central High
Bolivar, TN05.2013
Skills
- Health Code Standards
- Organize Inventory
- Customer Interaction
- Store Appearance
- Sanitation Procedures
- Salesforce Software
- Cash Register Operations
- Customer Inquiries
- Credit Card Handling
Timeline
Licensed Insurance Agent-Remote
Foundever
10.2023 - Current
Open Arms Child Development
06.2021 - 05.2023
Independent Contractor
Arise Virtual Solutions Inc.
11.2018 - 05.2019
Sr. Store Associate
AAFES
07.2015 - 04.2016
No Degree - Certificates
The University of Tennessee - Martin
No Degree - Administrative Assistance
Career Step
No Degree - Nursing
Fairbanks CTC
High School Diploma -
Bolivar Central High