Skylar Nevills
Bentonville,AR
Summary
Knowledgeable Implementation Manager with more than ten years of experience driving critical technology planning and deployment. Researched approach to assessing installation, maintenance and troubleshooting barriers to determine corrective action. Comprehensive resource for managing implementations throughout lifecycle. Extensive oversight for documentation to streamline setup and preservation processes.
Overview
14
14
years of professional experience
Work History
Senior Implementation Manager
MyComplianceOffice.
03.2019 - Current
- Manage, update, configure and share project plans & status reports to meet client expectations
- Train & advise clients on the proper use of our products & configure them to fit their business needs
- Managed the execution of multiple simultaneous implementations, ensuring all projects were delivered on time and within budget.
- Develop written documentation to outline processes and methodologies.
- Balanced client needs with internal resource availability, optimizing the allocation of team members to maximize productivity without compromising quality.
- Supervised a team of 5 sales associates, leading them to exceed quarterly goals by 15%
Implementation Project Manager
TMW Appian.
06.2015 - 03.2019
- Prepare training documentation and teach live or web-based classes
- Managed stakeholder expectations through clear communication of goals, objectives, and timelines.
- Test and stage all aspects of software application for upgrading existing clients and converting new clients
- Provide demos for prospective customers for sales team
- Provide post software implementation support and upgrade activities to logistics customers.
- Collaborated with cross-functional teams such as sales, marketing, finance, IT support services ensuring a smooth execution of multiple concurrent projects.
Technical Implementation Manager
Realpage, Inc.
11.2013 - 01.2015
- Implementing SaaS (SoftwareasaService) products and web-based applications
- Convert client data utilizing tools into Onesite/SalesForce
- Analyze data discrepancies and implement solutions
- Audit and verify information prior to customer activation
- Created SQL instances and databases as needed.
- Accomplished multiple tasks within established timeframes.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Business Office Manager
Valley Behavioral
05.2010 - 07.2013
- Balance individual resident accounts and provide copies of statements
- Handle all insurance claims, questions, balances with commercial insurances, Medicaid, and Medicare
- Managing and servicing a book of business for new and prior clients
- Manage a team of 5.
Education
Bachelor of Organizational Management -
John Brown University
Siloam Springs, Arkansas05.2013
Skills
- ERP Implementation
- SaaS
- Software Implementation
- Project Scheduling
- Scope Management
- User Acceptance Testing
- Data Migration
- Department Management
Timeline
Senior Implementation Manager
MyComplianceOffice.
03.2019 - Current
Implementation Project Manager
TMW Appian.
06.2015 - 03.2019
Technical Implementation Manager
Realpage, Inc.
11.2013 - 01.2015
Business Office Manager
Valley Behavioral
05.2010 - 07.2013
Bachelor of Organizational Management -
John Brown University
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