Skylar Payne
Fuquay-Varina,NC
Summary
Dynamic Information Technology Specialist with the United States Army, adept at troubleshooting complex issues and enhancing system performance. Proven expertise in information security and exceptional problem-solving skills, delivering outstanding end-user support. Successfully implemented encryption measures, ensuring data integrity while fostering strong client relationships to elevate service quality.
Overview
6
6
years of professional experience
Work History
Information Technology Specialist
United States Army
08.2019 - 04.2025
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Trained end-users on new software applications, increasing productivity across departments.
- Diagnosed and resolved hardware and software issues.
Education
Associate of Arts - Gender Studies
University of Maryland Global Campus
Hyattsville, MD05-2024
Skills
- IT troubleshooting
- Information security
- Problem-solving skills
- End user support
Timeline
Information Technology Specialist
United States Army
08.2019 - 04.2025
Associate of Arts - Gender Studies
University of Maryland Global Campus
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