Skylar Sanchez
Boca Raton,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Okeeheelee Grill
2022.09 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Catering Team Member
Fresh Kitchen
2021.07 - 2022.07
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained flexible work schedule to meet event needs.
- Delivered catered food and supplies to facility for on-time set-up.
- Oversaw catering orders to verify accuracy and completeness.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
Hostess
Burt and Max
2019.03 - 2019.08
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Hostess
Outback
2018.09 - 2019.02
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
- Engaging with guests to ensure they're happy with food and service
- Providing great customer service.
Head Counselor
Odyssey Middle Sports Camp
2017.06 - 2017.08
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Assisted in preparing recreational materials and supplies for each activity.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Education
Bachelor of Arts - Political Science
Florida Atlantic University
777 Glades Road Boca Raton, Fl 3343112.2023
Skills
- Financial Management
- Business Development Understanding
- Customer Relations
- Staff Management
- Staff Training
- Customer Service and Satisfaction
- Hiring and Training
Timeline
Assistant Manager
Okeeheelee Grill
2022.09 - Current
Catering Team Member
Fresh Kitchen
2021.07 - 2022.07
Hostess
Burt and Max
2019.03 - 2019.08
Hostess
Outback
2018.09 - 2019.02
Head Counselor
Odyssey Middle Sports Camp
2017.06 - 2017.08
Bachelor of Arts - Political Science
Florida Atlantic University
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