Skylar Serbantez
Austin,TX
Summary
Dynamic Account Manager with a proven track record at DocStar Medical Partners, adept in client relations and healthcare staffing knowledge. Excelled in negotiating contracts, enhancing customer satisfaction, and driving sales growth. Skilled in CRM and teamwork, consistently achieving and exceeding targets through strategic business development and exceptional service.
Overview
4
4
years of professional experience
Work History
Account Manager
DocStar Medical Partners
09.2024 - Current
- Negotiate contracts and rates with healthcare facilities and locum providers, ensuring mutually beneficial terms.
- Provide post-placement support to clients and providers, resolving any issues or concerns promptly.
- Stay up-to-date on healthcare industry regulations and staffing trends to ensure compliance and competitive advantage
- Developed and maintained strong relationships with healthcare organizations, including hospitals, clinics, and private practices, to understand staffing needs and ensure satisfaction.
- Manage a portfolio of 25+ healthcare clients, providing customized locum tenens staffing solutions.
Business Development Manager
Nolan Transportation Group, LLC
01.2024 - 09.2024
- Identified and negotiated partnerships with third-party logistics providers, brokers, and freight forwarders to expand service offerings and improve operational efficiency.
- Ensured that all logistics operations exceeded quality customer expectations.
- Consulted, Coordinated and managed shipments via phone, email and reports.
- Utilized cold calling, networking, and inbound marketing strategies to generate qualified leads and convert prospects into customers.
- Understand market trends and developments, using them to improve service level and costs.
Sales Representative
Under Armour
06.2022 - 06.2023
- Assist in the execution of in-store promotions, sales events, and product launches to drive foot traffic and increase sales.
- Work collaboratively with team members to achieve store goals, ensure excellent customer service, and support store operations.
- Assist with inventory control, including stock replenishment, cycle counts, and receiving new shipments to ensure product availability and stock accuracy.
- Maintain a visually appealing and organized store environment by ensuring all products are neatly displayed, stocked, and properly tagged according to Under Armour’s merchandising standards.
- Achieve and exceed monthly sales targets by proactively upselling and cross-selling complementary products (e.g., shoes, apparel, accessories) to maximize customer purchase value.
Sales Associate
Canyon Lake Marina
06.2021 - 12.2021
- Maintain up-to-date knowledge of the marina’s inventory, ensuring products are displayed correctly and are easily accessible to customers.
- Schedule boat rentals, repairs, and maintenance appointments, ensuring timely service and high customer satisfaction.
- Process transactions accurately, handle cash and credit card payments, and maintain proper records of sales and inventory.
- Help plan and execute sales events, promotions, and boat shows to increase foot traffic and boost sales.
- Assist customers in selecting and purchasing boats, boating accessories, and marina services, ensuring a personalized and high-quality experience that meets their specific needs.
Education
Bachelor of Science - Human Development And Family Sciences
Texas State University
San Marcos, TX12-2023
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Sales and Business Development
- CRM
- Healthcare Staffing Knowledge
Timeline
Account Manager
DocStar Medical Partners
09.2024 - Current
Business Development Manager
Nolan Transportation Group, LLC
01.2024 - 09.2024
Sales Representative
Under Armour
06.2022 - 06.2023
Sales Associate
Canyon Lake Marina
06.2021 - 12.2021
Bachelor of Science - Human Development And Family Sciences
Texas State University
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