Skylar Warner

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Recommended add-on services to enhance customer satisfaction and increase revenue.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Resolved customer issues effectively by applying strong problem-solving skills.
• Handled customer issues with confidence, using Skill to provide effective resolution.
• Documented problems and corrective actions to maintain records.
• Provided exceptional customer service by utilizing extensive product knowledge to create positive experiences.
• Met customer call guidelines for service levels, handle time and productivity.

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• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Managed supply levels in counter and customer areas to ensure consistent service.
• Enhanced customer loyalty through effective communication while resolving issues.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Learned every menu preparation and numerous off-label drinks to meet all customer needs.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Maintained supply levels in counter and customer areas to meet typical demands.
• Complied with standards for merchandising, stocking and storing product.
• Educated coworkers and customers about new products.
• Consistently arrived on time for shifts to ensure smooth operations.
• Cleaned counters, machines, utensils and seating areas daily.
• Engaged customers during busy periods to foster a fun, positive atmosphere.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Built strong relationships with regular customers to enhance guest loyalty.
• Provided detailed explanations of menu items and recommended suitable options for food allergy concerns, ensuring customer safety and satisfaction.
• Recorded special patron requests and coordinated with kitchen to ensure accurate delivery.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Kept register accurate through correct billing, payment processing and cash management practices.

Used slow periods to restock supplies, ice, trays and delivery bags.

• Cultivated warm relationships with regular customers.
• Performed comprehensive shift duties to maintain operational efficiency and team preparedness. opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

I am currently in rolled at at strayer university pursing my studies.

• 4.0 GPA