Skylar Davis
Warren,MI
Summary
Hello! My name is Skylar Davis and I am a college student in her final year of school studying computer science. I am interested in your open position. A few ways I would describe myself is a hardworking employee with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices. Identifies and quickly closes any knowledge gaps to offer value to employer and team. Willing to take on any task to support team and help business succeed. Offers strong written and verbal abilities. I am also fluent in English and Spanish, both verbal and written. I would love the opportunity to further explain how I'd be an addition to your team
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Collections Specialist
Central Transport, LLC
06.2024 - Current
- Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
- Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
- Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
- Managed approximately 60 national accounts and brought in a revenue of 8.4 million in past due balances.
Leasing Manager
Equity Residential
10.2022 - 02.2024
- Overcame objections and accurately processed required paperwork
- Connected with prospective leads via telephone, email and in-person
- Assist with evictions and collections
- Performs general office duties
- Assists with managing leasing team
- Completes statement of deposits
- Ensures building stays in compliance with local and state laws
- Provides customer service to new and existing residents as well as prospective residents
- Responsible for renting approximately 400+ units during time with company
Leasing Specialist
Waterton Residential
03.2020 - 10.2022
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
- Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
Customer Service Representative
University of Southern California
07.2017 - 03.2020
- Answered incoming calls, chat messages and email communications to handle product concerns
- Handled caller needs for sales, service and account problems
- Offered actionable solutions for customer concerns by following internal database prompts and company scripts
- Completed routine transactions for customers such as opening accounts and processing payments
- Met inbound customer needs while maintaining strict performance targets
- Complied with data security and confidentiality policies to safeguard customer information
Education
Bachelor of Science - Computer Science
El Camino College
Torrance, CA01-2026
High School Diploma -
Learning Works Charter
Pasadena, CA06.2017
Skills
- Zendesk
- Salesforce
- Customer service
- Tech Savvy
- Data Entry
- Bilingual
- Telephone & email etiquette
- Eye for Detail
- Payment processing
- Dispute resolution
Certification
- Master Collector Certificate – Receivables Management Association International(RMAI).
- Microsoft Office Specialist (MOS) Certification
Personal Information
Title: Customer Service Specialist
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Sr. Collections Specialist
Central Transport, LLC
06.2024 - Current
Leasing Manager
Equity Residential
10.2022 - 02.2024
Leasing Specialist
Waterton Residential
03.2020 - 10.2022
Customer Service Representative
University of Southern California
07.2017 - 03.2020
- Master Collector Certificate – Receivables Management Association International(RMAI).
- Microsoft Office Specialist (MOS) Certification
Bachelor of Science - Computer Science
El Camino College
High School Diploma -
Learning Works Charter
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