Skylend Roussell
Slidell,LA
Summary
Compassionate and dependable candidate successful at managing multiple priorities with a positive attitude. Empathetic, articulate and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
8
8
years of professional experience
Work History
Remote Clinical Coordinator
Cerebral Health
San Francisco, CA
02.2022 - 09.2022
- Provided excellent customer service by following up with clients and answering all incoming calls, emails and messages within 5 hours.
- Acted as main point of contact for over 2,000 patients, doctors and staff by closely reviewing medical charts and maintaining high levels of communication.
- Resolved problems with communication and billing to foster seamless services.
- Managed prescriptions by sending electronic requests for new medications and refills.
Singer/Entertainer
The National WWII Museum
New Orleans, LA
05.2017 - Current
- Worked to develop positive rapport with all clientele and ensure their expectations were met.
- Maintained excellent attendance record, consistently arriving to work on time ready to start immediately.
- Established strong relationships with dozens of WWII Veterans to help aid in the Mission of the National WWII Museum.
Registered Behavior Technician
Spears Learning Center
Covington, LA
07.2021 - 02.2022
- Conducted functional behavior assessments, functional analysis and preference assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Observed, monitored and recorded problem behaviors of 2-5 students per week through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Paraprofessional Educator
Horizon Elementary School
Port Orange, FL
09.2020 - 06.2021
- Maintained inclusive learning environment to enable class of 18 students to gain maximum benefit from lessons.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
Visitor Services Sales Associate
The National WWII Museum
New Orleans, LA
02.2019 - 06.2020
- Maintained excellent customer service when working with high volume of daily visitors,(3,000) on average.
- Trained new sales team associates in products, selling techniques and company procedures.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Resolved conflicts, answered phones and negotiated mutually beneficial agreements between parties.
Education
Bachelor of Arts - Film And Theatre
University of New Orleans
New Orleans, LA05.2017
Skills
- Organization
- Creative problem solving
- Problem resolution
- Relationship development
- Memorization
- Strong Communication Skills
Timeline
Remote Clinical Coordinator
Cerebral Health
02.2022 - 09.2022
Registered Behavior Technician
Spears Learning Center
07.2021 - 02.2022
Paraprofessional Educator
Horizon Elementary School
09.2020 - 06.2021
Visitor Services Sales Associate
The National WWII Museum
02.2019 - 06.2020
Singer/Entertainer
The National WWII Museum
05.2017 - Current
Bachelor of Arts - Film And Theatre
University of New Orleans
Similar Profiles
Beth CooperBeth Cooper
Project Manager Team Leader at Cerebral Health - CSRProject Manager Team Leader at Cerebral Health - CSR
Olivia ZimmermanOlivia Zimmerman
Business Development Coordinator at United cerebral palsy of the North bayBusiness Development Coordinator at United cerebral palsy of the North bay
Fidel ValenzuelaFidel Valenzuela
HR Administrator / Trainer at United Cerebral Palsy of Southern ArizonaHR Administrator / Trainer at United Cerebral Palsy of Southern Arizona