Esteysy Coronado
Houston,TX
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remote Patient Care Coordinator
Texas Oncology
07.2022 - Current
- Coordinated patient scheduling and appointment management to optimize clinic workflow.
- Implemented electronic health record systems to enhance data accuracy and accessibility.
- Facilitated communication between patients and healthcare providers to ensure clarity of treatment plans.
- Developed patient education materials to improve understanding of procedures and services available.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
- Manage approximately 30+ calls a day
Secretary
Texas ENT Specialists
11.2022 - 07.2024
- Coordinated scheduling for appointments and meetings, optimizing time management for staff.
- Managed daily office operations, ensuring efficient workflow and organization.
- Assisted in processing insurance claims, enhancing accuracy and client satisfaction.
- Maintained comprehensive filing systems for client records, improving retrieval efficiency.
- Trained new hires on office protocols and software applications to ensure smooth onboarding.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Improved office workflow by redesigning document submission process.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Maintained daily report documents, memos and invoices.
- Checking in and out patients.
- Calling patients for appointment reminders.
- Collecting copays
- Managed patient scheduling and appointment coordination to optimize office workflow.
Unit Administrative Secretary/Patient Care Assistant
Houston Methodist Hospital West
11.2020 - 10.2022
- Measure vital signs (weight, blood pressure, pulse, temperature, respiration)
- Receive incoming phone calls; triage patients
- Keep up with patient charts
- Medical Records
- Call in transportation requests for patients being discharged
- Greet patient visitors
- Work with Charge Nurse in preparing staffing assignment for incoming shift
- Keep up with inventory supply and stock by replacing orders
- Call in all Doctor consults
- Admitting patients/Creating charts
- Managed patient records using electronic health record systems to ensure data accuracy and compliance.
- Developed training materials for new administrative staff, facilitating onboarding processes.
- Led initiatives to improve office organization, resulting in increased staff productivity and workflow efficiency.
- Responded to inquiries from callers seeking information.
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
- Streamlined scheduling for medical staff, enhancing appointment management efficiency.
- Coordinated communication between departments, improving information flow and response times.
Medical Assistant/Patient Care Assistant/Administrative Medical Assistant
Texas Urology Specialists
08.2017 - 01.2020
- Measure vital signs (weight, blood pressure, pulse, temperature, respiration)
- Receive incoming phone calls; triage patients
- Updated and file patients’ medical records/Prior authorizations
- Explain treatment procedures to patients.
- Insert Catheters
- Remove Catheters
- Void of trial
- Collect and prepare laboratory specimens
- Keep up with inventory supply and stock by replacing orders
- Phlebotomy/Vasectomy/Transrectal Biopsy/Urine flushes
- Prepare rooms for urology procedures
- Handle phone calls with patients giving lab results and setting appointments
- Clean and clear exam rooms to make sure it’s ready for the next patient
- Directed guest and routed deliveries and courier services
- Assist physician in exam rooms when needed
- Prepared medications and administered then (injections)
- Team player/Team worker
- Prepared examination rooms, maintaining cleanliness and organization for efficient workflow.
- Assisted in patient intake processes, ensuring accurate data collection and documentation.
- Trained new staff on office procedures and best practices to improve team efficiency.
Secretary
Clean Slate Insurance Agency and Taxes
08.2014 - 12.2017
- Insurance Agent Assistant
- Give out Auto and Home quotes
- Take payments
Waitress/Cashier
Double Dragon Chinese Restaurant
08.2014 - 12.2017
- Taking inbound call
- Cashier
- Waitress
- Customer Service
Medical Assistant/Patient Care Assistant
North Cypress Urology
06.2016 - 08.2017
- Updated and file patients’ medical records
- Prior authorizations
- Explain treatment procedures to patients.
- Collect and prepare laboratory specimens
- Keep up with inventory supply and stock by replacing orders
- Assisted in patient intake processes, ensuring accurate documentation and efficient workflow.
- Educated patients on treatment plans and procedures, enhancing understanding and compliance with medical recommendations.
- Managed electronic health records (EHR) system, ensuring data accuracy and confidentiality in patient information management.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
High School Diploma -
Langham Creek HS
Houston, TX06-2013
Graduate Certificate - Medical Assistant
Fortis College
Houston, TX06-2016
Skills
- 7 years’ experience in patient care
- Medical records maintenance
- Experienced in EPIC, Care360, Centricity, UroChart, Microsoft Word, Excel, Microsoft PowerPoint and Outlook
- Bilingual in Spanish and English Fluent
- HIPAA compliance
- Appointment scheduling
- Customer service
- Patient care coordination
- Patient confidentiality
- Scheduling
- Patient education
- Patient documentation
- Payment collection
- Office administration
- Organization
- Keyboarding skills
- Calendar management
- Schedule management
- Multi-line phone systems
Accomplishments
- Developed improved tracking and assessment system to increase patient care standards.
Certification
- Certified Medical assistant
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Secretary
Texas ENT Specialists
11.2022 - 07.2024
Remote Patient Care Coordinator
Texas Oncology
07.2022 - Current
Unit Administrative Secretary/Patient Care Assistant
Houston Methodist Hospital West
11.2020 - 10.2022
Medical Assistant/Patient Care Assistant/Administrative Medical Assistant
Texas Urology Specialists
08.2017 - 01.2020
Medical Assistant/Patient Care Assistant
North Cypress Urology
06.2016 - 08.2017
Secretary
Clean Slate Insurance Agency and Taxes
08.2014 - 12.2017
Waitress/Cashier
Double Dragon Chinese Restaurant
08.2014 - 12.2017
High School Diploma -
Langham Creek HS
Graduate Certificate - Medical Assistant
Fortis College