Natacha Rivera

• Scheduling appointments via phone or online platforms
• Managing patient data and records electronically
• Assisting with medication management and refill requests
• Handling a high volume of patient inquiries and concerns via phone
• Collaborating with providers and staff through virtual means
• Managing electronic communication with patients, providers, and staff
• Ensuring HIPAA compliance in all virtual interactions
• Utilizing electronic tools for task management and organization
• Staying up-to-date with remote work protocols and best practices
• Charge entry for cardiology office
• Preregistrations for Orthopedic office

Remote Data Entry Clerk/COVID Test Result Entry

• Entered COVID-19 test results into the New York Department of Health system with high accuracy and efficiency
• Managed large volumes of sensitive data, ensuring confidentiality and compliance with HIPAA
• Collaborated with healthcare professionals to resolve data discrepancies and ensure seamless data flow

• Patient account management: Reviewing and updating patient information, ensuring accuracy and completeness.
• Payment processing: Handling patient payments, processing refunds, and resolving payment discrepancies.
• Customer service: Responding to patient inquiries, resolving billing issues, and providing financial assistance information.
• Insurance verification: Verifying patient insurance coverage, benefits, and eligibility
• Charge entry
• Compliance: Ensuring adherence to regulatory requirements, HIPAA guidelines, and company policies.
• Data entry and record-keeping
• Checking In and Check Out

• Accurately enter charges for cardiology procedures, services, and supplies
• Review and verify patient information, procedure codes, and charges
• Assign correct CPT, ICD-10, and HCPCS codes for cardiology services
• Enter charges for: Diagnostic tests (e.g., ECG, echocardiogram, stress test)
• Interventional procedures (e.g., catheterization, angioplasty)
• Surgical procedures (e.g., bypass, valve replacement)