Skyler Baker
Bluffton,SC
Summary
Reliable and composed professional with extensive experience in customer service, office management, and emergency dispatching. Skilled in handling high-pressure situations, maintaining confidentiality, and providing exceptional customer support. Proactive and adaptable, bringing strong organizational skills and a commitment to enhancing customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Kims Drycleaning and Post Office
02.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Waitress
Eats and Sweets
11.2023 - 02.2024
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt servi
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Omelette Cafe
11.2021 - 08.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
Office Manager
Stier Supply
09.2018 - 10.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
911 Dispatcher
Jasper County
10.2016 - 01.2017
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
Education
EMT - Emergency Medical Technician
Rescue Training Inc
Pooler, GA07.2024
High School Diploma -
Bluffton High
Bluffton, SC05.2012
CNA - CNA
Academy For Career Excellence
Ridgeland, SC05.2012
Skills
- Reliability and punctuality
- Patience and composure
- Customer Focus
- Customer Relationship Management (CRM)
- Cleaning and sanitizing
- Adaptable and Flexible
- Honest and Dependable
- Reliable and Responsible
- CPR Certified
- First Aid
- Public Safety
Certification
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- CPR/AED Certification
Timeline
Customer Service Cashier
Kims Drycleaning and Post Office
02.2024 - Current
Waitress
Eats and Sweets
11.2023 - 02.2024
Waitress
Omelette Cafe
11.2021 - 08.2023
Office Manager
Stier Supply
09.2018 - 10.2021
911 Dispatcher
Jasper County
10.2016 - 01.2017
EMT - Emergency Medical Technician
Rescue Training Inc
High School Diploma -
Bluffton High
CNA - CNA
Academy For Career Excellence
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- CPR/AED Certification
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