Skyler Bouchama
Recent Master’s Degree Graduate
Newport News,Va
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Vendor Advocate Specialist
Bottomline Technologies Inc De
07.2022 - Current
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.
Bartender Supervisor
Stripers Waterside Restaurant
Norfolk, VA
05.2020 - Current
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Inside Sales Associate
Ferguson Enterprises LLC
Newport News, VA
10.2020 - 06.2022
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
- Managed over 60 customer calls a day and handled incoming emails.
Lead Waitress
Red Lobster
Fredericksburg, VA
04.2017 - 03.2020
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Trained staff members on use of POS system, menu knowledge, and the expectations of their role.
- Won top server in the restaurant and the region in 2018.
Volunteer Rescue Squad Member
Colonial Beach Volunteer Rescue Squad
Colonial Beach, VA
05.2016 - 04.2019
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Was elected squad Secretary by my peers and was also co-chair of the Junior Committee.
Education
Master of Science - Criminal Justice
Virginia Commonwealth University
Richmond, VA 08.2021 - 05.2023
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
Richmond, VA 08.2016 - 05.2020
High School Diploma -
Colonial Beach High School
Colonial Beach, VA 09.2012 - 05.2016
Skills
Complaint resolution
Analytical and Critical Thinking
Organization and Time Management
Training program development
Direct Patient Care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you can dream it, you can do it.
Walt Disney
Timeline
Vendor Advocate Specialist
Bottomline Technologies Inc De
07.2022 - Current
Master of Science - Criminal Justice
Virginia Commonwealth University
08.2021 - 05.2023
Inside Sales Associate
Ferguson Enterprises LLC
10.2020 - 06.2022
Bartender Supervisor
Stripers Waterside Restaurant
05.2020 - Current
Lead Waitress
Red Lobster
04.2017 - 03.2020
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
08.2016 - 05.2020
Volunteer Rescue Squad Member
Colonial Beach Volunteer Rescue Squad
05.2016 - 04.2019
High School Diploma -
Colonial Beach High School
09.2012 - 05.2016