Skyler Bouchama
Newport News,VA
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit client needs.
Overview
8
8
years of professional experience
Work History
Case Manager
Avalon Center
Williamsburg, VA
12.2023 - Current
- Provide crisis intervention and trauma-informed care to individuals and families who are victims and/or witnesses to physical assault, sexual assault, and domestic violence cases.
- Assisted survivors with filing police reports or other legal documents as necessary.
- Provides court accompaniment to local courthouses for different types of hearings.
- Assisted survivors in accessing housing, financial assistance, medical care, mental health services, childcare services, and job training programs.
- Maintained weekly contact with clients through telephone calls or campus meetings to provide support.
- Answered calls and emails from individuals seeking information about available services or emergency shelter on a 24/7 hotline.
Vendor Advocate Specialist
Bottomline Technologies Inc De
Portsmouth, NH
07.2022 - 06.2023
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Inside Sales Associate
Ferguson Enterprises LLC
Newport News, VA
10.2020 - 06.2022
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
- Was awarded an Above & Beyond Teamwork award in May 2021.
Lead Waitress
Red Lobster
Fredericksburg, VA
04.2018 - 03.2020
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Was a certified trainer in charge of teaching staff members on use of POS system, menu knowledge, and expectations of their role.
- Won top server in our restaurant and region in 2018.
Volunteer Rescue Squad Member
Colonial Beach Rescue Squad
Colonial Beach, VA
05.2016 - 04.2019
- Determined medical and safety requirements at emergency scenes by assessing the medical status of ill or injured persons.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Administered basic life support to patients at the scene, en route to the hospital, and in prehospital settings.
- Served as squad secretary after being voted in by my peers.
- Served as co-chair of the Junior Committee, which required me to plan weekly lessons and activities, along with maintaining connections with parents and the community.
- Provide crisis intervention and trauma-informed care to individuals and families who have experienced medical emergencies or traumatic events.
Education
Master of Science - Criminal Justice
Virginia Commonwealth University
Richmond, VA05-2023
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
Richmond, VA05-2020
Skills
- Case Management
- Client Advocacy
- Community Outreach
- Crisis Intervention
- Trauma Informed Care
- Victim Assistance Training
Timeline
Case Manager
Avalon Center
12.2023 - Current
Vendor Advocate Specialist
Bottomline Technologies Inc De
07.2022 - 06.2023
Inside Sales Associate
Ferguson Enterprises LLC
10.2020 - 06.2022
Lead Waitress
Red Lobster
04.2018 - 03.2020
Volunteer Rescue Squad Member
Colonial Beach Rescue Squad
05.2016 - 04.2019
Master of Science - Criminal Justice
Virginia Commonwealth University
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
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