SKYLER BURLINGAME
KANSAS CITY,KS
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
9
9
years of professional experience
Work History
Operations Manager
Shamrock Trading
Overland Park, KS
07.2021 - Current
- Mentor team members, promoting a culture of continuous improvement
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Responded promptly to inquiries from customers via telephone or email.
- Investigated claims from customers regarding billing errors or damaged shipments.
- Quoted potential customers on price of freight brokerage.
- Cold called new customers to increase profits.
- Organized shipments based on priority level and estimated time of arrival.
- Negotiated rates based on current market trends.
- Developed relationships with freight carriers to negotiate competitive rates and services.
Insurance Verifier
HCA
Overland Park
05.2021 - 06.2022
- Verified insurance coverage, processed claims, and resolved discrepancies for HCA patients
- Improved accuracy rates and reduced processing time
- Streamlined insurance verification process, resulting in faster patient admissions and reduced billing errors at HCA healthcare facilities
- Meticulously reviewed insurance policies, ensuring compliance with HCA protocols
- Identified coverage gaps, minimizing financial risks
- Partnered with healthcare providers and insurance companies to resolve complex cases, enhancing patient satisfaction at HCA
- Implemented new verification techniques, boosting efficiency in HCA's insurance processing
- Contributed to smoother patient experiences
Shipper/Receiver
Menards
Kansas City, KS
12.2020 - 05.2021
- Manage inbound and outbound shipments, ensuring accurate inventory tracking and timely deliveries
- Implement efficient storage systems, reducing errors by a significant margin
- Coordinate with warehouse team to streamline receiving processes, enhancing overall operational efficiency
- Foster strong relationships with suppliers for smoother transactions
- Propose and implement new inventory management techniques, leading to substantial improvements in stock accuracy and reduced waste
- Adapt quickly to evolving logistics challenges
- Optimize shipping routes and packaging methods, resulting in notable cost savings and improved delivery times
- Consistently meet or exceed performance targets
- Optimize inventory management, reducing errors and enhancing operational efficiency
- Implement data-driven solutions for streamlined receiving processes
- Foster strong supplier relationships, facilitating smoother transactions
- Work closely with warehouse team to enhance overall logistics efficiency
Receptionist
Kansas City Orthopedic
Kansas City
04.2019 - 10.2020
- Coordinated patient appointments and managed front desk operations, fostering a welcoming environment
- Streamlined check-in process, reducing wait times and enhancing patient satisfaction
- Maintained meticulous patient records and insurance information, ensuring accuracy and compliance
- Implemented new filing system, improving data retrieval efficiency
- Provided empathetic support to patients, addressing concerns and facilitating smooth communication between patients and medical staff
- Received positive feedback for exceptional service
- Managed multiple phone lines, efficiently handling high call volumes and scheduling appointments
- Consistently met or exceeded daily productivity targets, contributing to clinic's operational efficiency
- Optimized front desk operations, reducing patient wait times and boosting satisfaction
- Implemented efficient filing system, enhancing data retrieval speed
Host
Twisters Bar and Grill
Bonner Springs, Kansas
03.2017 - 05.2018
- Assisted servers in seating guests by escorting them to their tables.
- Inspected dining areas for any damages or defects.
- Took reservations over phone and in person.
- Resolved conflicts between customers when necessary.
Cashier
Schlitterbahn Waterpark Kansas City
Kansas City, KS
04.2016 - 08.2016
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Piper High School
Kansas City, KS05-2018
Skills
- Strategic planning
- Data analysis
- Customer service
- Negotiation
- Budgeting
- Project management
- Team building
- Time management
- Creative problem solving
- Leadership
- Cold calling
- Negotiation skills
- Problem solving
- Client relations
- Project management abilities
Timeline
Operations Manager
Shamrock Trading
07.2021 - Current
Insurance Verifier
HCA
05.2021 - 06.2022
Shipper/Receiver
Menards
12.2020 - 05.2021
Receptionist
Kansas City Orthopedic
04.2019 - 10.2020
Host
Twisters Bar and Grill
03.2017 - 05.2018
Cashier
Schlitterbahn Waterpark Kansas City
04.2016 - 08.2016
High School Diploma -
Piper High School