Skyler Chastek
Colfax
Summary
Dynamic training professional with a proven track record at MobileOne LLC, enhancing employee engagement through innovative coaching techniques and collaborative learning. Expert in developing tailored training programs that boost retention rates and optimize performance. Strong communicator and critical thinker, dedicated to fostering a supportive environment for continuous professional growth.
Overview
12
12
years of professional experience
Work History
New Hire Trainer
MobileOne LLC
12.2023 - Current
- Orientation and Training Development: Facilitated orientation sessions for new hires, ensuring they understood company policies. Collaborated with management to identify skill gaps and customized training programs to address these gaps.
- Progress Monitoring: Monitored trainee progress and provided constructive feedback. Used learning management systems to track training completion and compliance metrics.
- Training Effectiveness: Conducted evaluations of training effectiveness through surveys, implementing feedback for continuous improvement.
- Resource Creation: Assisted in creating a resource library for training materials and developed e-learning modules for remote access.
- Ongoing Initiatives: Implemented ongoing training initiatives for current employees, promoting continuous professional development and enhancing retention through a supportive learning environment.
- Coaching and Mentoring: Served as a mentor, fostering a culture of collaboration and supporting employees through transitions into their roles.
- Boosted employee retention rates by creating an engaging onboarding experience and customized training materials.
- Championed organizational values during training to instill pride and commitment in new hires.
Retail Store Manager
MobileOne LLC
05.2020 - 12.2023
- Operations Supervision: Oversaw daily store operations to ensure efficient functionality and maintain high standards of customer service and store appearance.
- Team Development: Trained and developed sales associates on customer service best practices, conducted performance evaluations, and provided constructive feedback.
- Inventory Management: Managed inventory levels using POS systems, optimized stock availability, and implemented visual merchandising strategies to enhance product visibility.
- Customer Satisfaction: Resolved customer complaints effectively, leading to improved satisfaction scores, and enhanced the overall shopping experience through staff training on exceptional service practices.
- Sales Performance: Exceeded sales goals by motivating staff and implementing effective marketing strategies, resulting in increased sales and foot traffic.
- Compliance and Standards: Ensured adherence to company policies and local regulations, including safety and operational procedures.
- Reporting and Analysis: Prepared detailed reports on key performance indicators, such as sales figures and inventory turnover rates, and communicated actionable insights to upper management.
- Improved employee retention rates and store performance by fostering a positive work environment and providing growth opportunities.
- Championed and implemented promotional campaigns that effectively increased sales and foot traffic, particularly during seasonal events.
Retail Sales Associate
Sprint
Spokane
11.2017 - 05.2020
- Customer Service: Delivered exceptional customer service to enhance shopping experiences and foster loyalty. Assisted customers with product questions, selections, and purchases.
- Sales and Promotions: Collaborated with team members to achieve sales targets by strategically placing products and promoting special offers. Increased sales revenue through effective upselling techniques tailored to customer needs.
- Inventory Management: Assisted in managing inventory levels, ensuring accurate stock management, and processing shipments. Maintained organized storage areas and executed regular inventory counts.
- Visual Merchandising: Enhanced store appearance by organizing merchandise displays according to promotional strategies and brand standards.
- Training and Development: Trained new associates on sales techniques and store policies to improve overall team performance and effectiveness.
- Transaction Management: Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers and handling returns and exchanges professionally.
- Consistently met personal sales goals and contributed to exceeding monthly sales targets through proactive customer engagement and relationship building.
- Developed strong relationships with repeat customers, fostering brand loyalty and enhancing the overall store reputation.
Summer School Tutor
Spokane Public Schools
06.2013 - 06.2017
- Personalized Learning: Developed customized lesson plans tailored to enhance student understanding and engagement in core subjects, focusing on diverse learning needs.
- Group Facilitation: Facilitated group tutoring sessions to promote collaborative learning and peer support among students, helping them interact and learn from each other.
- Progress Monitoring: Monitored student progress and provided constructive feedback to foster academic growth and confidence, adapting teaching methods to meet individual needs.
- Innovative Teaching: Implemented creative and innovative teaching strategies to address various learning styles, incorporating real-world examples to enhance comprehension.
- Mentorship: Served as a mentor to junior tutors, sharing best practices for effective student interaction and instructional techniques.
- Communication: Streamlined communication between students, parents, and teachers, providing regular progress updates and fostering a supportive learning environment.
- Boosted student confidence and academic performance through consistent encouragement, personalized feedback, and engagement in learning.
- Increased retention of material using interactive teaching methods, contributing to higher test scores and overall academic success
Education
Associate Of Science - Early Childhood Education
Spokane Falls Community College
Spokane, WABachelor Of Applied Arts And Science - Elementary Education
Western Governors University
Salt Lake City, UTSkills
- Collaborative learning
- Training delivery
- Coaching techniques
- Motivational techniques
- Employee engagement
- Teamwork and collaboration
- Problem-solving
- Reliability
- Excellent communication
- Critical thinking
- Adaptability and flexibility
- Relationship building
- Team building
Personal Information
Accomplishments
Numerous Sales Awards
One Club Winner 2023&2024
PNW Be Energetic Award 2023
Numerous Debate Awards
WA Debate Qualifier 2009-2013
Timeline
New Hire Trainer
MobileOne LLC
12.2023 - Current
Retail Store Manager
MobileOne LLC
05.2020 - 12.2023
Retail Sales Associate
Sprint
11.2017 - 05.2020
Summer School Tutor
Spokane Public Schools
06.2013 - 06.2017
Associate Of Science - Early Childhood Education
Spokane Falls Community College
Bachelor Of Applied Arts And Science - Elementary Education
Western Governors University