Skyler Dailey
east alton,IL
Summary
Dynamic customer service professional with a proven track record. skilled in up-selling and POS terminal operation. Adept at enhancing customer experiences through effective communication and teamwork, consistently achieving high satisfaction levels. Committed to operational excellence and fostering positive relationships to drive repeat business.
Overview
6
6
years of professional experience
Work History
Customer Sales Associate
Waterway Carwash
05.2025 - 09.2025
- Assisted customers with car wash selection, enhancing overall service experience.
- Operated point-of-sale system efficiently, ensuring accurate transaction processing.
- Maintained cleanliness and organization of work area inside/outside to promote safety and efficiency.
- Collaborated with team members to meet customer needs during peak hours.
Food Server/Golf Cart Attendant
Eagle Springs Golf Course
04.2023 - 12.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders with accuracy and attention to detail.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery while cooking.
- Handled cash transactions and processed payments efficiently.
- Sold monthly/ Yearly memberships
Crew Member
McDonald's
09.2022 - 04.2023
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and hygiene standards.
- Collaborated with team members to maintain smooth workflow during peak hours.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Managed inventory levels, restocking supplies to ensure uninterrupted service delivery.
- Implemented time-saving processes that improved order accuracy and efficiency.
Busser/Dishwasher/Food Runner
Josephine's Tea Room
02.2020 - 05.2022
- Collaborated with kitchen staff to ensure timely and efficient food service delivery while running it out.
- Maintained cleanliness of dining areas, enhancing customer experience and satisfaction.
- Assisted servers by promptly clearing tables and resetting for new guests and getting refills.
- Monitored inventory levels of supplies, ensuring adequate stock for making food and helped prepping deserts/salads.
Education
High School Diploma -
Alton Highschool
Alton, IL05-2023
Skills
- Up-selling strategies
- POS terminal operation
- Customer research
- Suggestive selling
- Cross-selling tactics
Timeline
Customer Sales Associate
Waterway Carwash
05.2025 - 09.2025
Food Server/Golf Cart Attendant
Eagle Springs Golf Course
04.2023 - 12.2024
Crew Member
McDonald's
09.2022 - 04.2023
Busser/Dishwasher/Food Runner
Josephine's Tea Room
02.2020 - 05.2022
High School Diploma -
Alton Highschool