Skyler Doering
Mayfield Heights,OH
Summary
Service Advisor with a strong work ethic and exceptional customer service skills, honed at Toyota Cleveland Heights. Achieved consistent sales targets through effective upselling and process improvements, enhancing customer satisfaction. Proficient in service scheduling and data processing, with a keen attention to detail and a commitment to fostering client relationships.
Overview
11
11
years of professional experience
Work History
Service Advisor
Toyota Cleveland Heights
Cleveland, OH
06.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in coordinating service appointments to optimize workflow and minimize customer wait times.
- Maintained accurate records of customer interactions and service history for effective follow-up.
- Collaborated with technicians to communicate service recommendations clearly to customers.
- Implemented process improvements that enhanced service efficiency and customer satisfaction ratings.
- Conducted follow-up calls to ensure customer satisfaction post-service experience and address any concerns.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained high customer satisfaction standards to meet or exceed targets.
Assistant Service Manager
Mr. Tire Auto Service Centers
Solon, OH
05.2019 - 06.2024
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Oversaw staff training and development to enhance team performance and service quality.
- Implemented process improvements to streamline workflow and reduce service times.
- Analyzed customer feedback to identify areas for service enhancement and operational adjustments.
- Coordinated with vendors to ensure timely delivery of parts and services, optimizing supply chain efficiency.
- Developed strategic initiatives to increase customer retention and loyalty through targeted promotions.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Caregiver
Lantern Of Chagrin Valley
Chagrin Falls, OH
01.2018 - 07.2019
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Administered medications according to prescribed schedules, ensuring accuracy and compliance.
- Developed personalized care plans in collaboration with healthcare professionals to address individual needs.
- Maintained safe and clean environments by adhering to hygiene and safety protocols consistently.
- Trained new caregivers on best practices and procedures for patient care delivery.
Restaurant Hostess
Texas De Brazil
Woodmere, OH
05.2017 - 11.2018
- Greeted and seated guests, ensuring prompt service and positive first impressions.
- Managed reservations and waitlists using OpenTable system for efficient guest flow.
- Communicated with kitchen and serving staff to coordinate timely service delivery.
- Assisted in training new hostesses on operational procedures and customer engagement.
- Handled guest inquiries and concerns, ensuring satisfaction and repeat visits.
- Maintained cleanliness and organization of front-of-house areas for optimal guest experience.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Restaurant Hostess
Austin’s Steakhouse
03.2015 - 11.2017
- Greeted and seated guests, ensuring prompt service and positive first impressions.
- Managed reservations and waitlists using OpenTable system for efficient guest flow.
- Communicated with kitchen and serving staff to coordinate timely service delivery.
- Assisted in training new hostesses on operational procedures and customer engagement.
- Handled guest inquiries and concerns, ensuring satisfaction and repeat visits.
- Maintained cleanliness and organization of front-of-house areas for optimal guest experience.
Education
High School Diploma -
Mayfield High School
Mayfield Heights, OH05.2016
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Handling customer complaints
- Service scheduling
- Data processing
- Warranty claims process management
Timeline
Service Advisor
Toyota Cleveland Heights
06.2024 - Current
Assistant Service Manager
Mr. Tire Auto Service Centers
05.2019 - 06.2024
Caregiver
Lantern Of Chagrin Valley
01.2018 - 07.2019
Restaurant Hostess
Texas De Brazil
05.2017 - 11.2018
Restaurant Hostess
Austin’s Steakhouse
03.2015 - 11.2017
High School Diploma -
Mayfield High School