Skyler Donley
Wendell,North Carolina
Summary
Dynamic and client-focused professional transitioning from a successful career as an established esthetician to the financial sector, aiming to leverage extensive experience in customer service, sales, and communication in the role of a Financial Advisor Assistant. Proven track record of building and maintaining client relationships, driving sales growth, and effectively communicating complex information in an accessible manner. Adept at analyzing client needs and providing tailored solutions, demonstrating exceptional interpersonal skills and a commitment to excellence. Eager to apply a strong understanding of client service excellence and operational support to contribute to the success of a financial advisory team.
Overview
4
4
years of professional experience
Work History
Lead Licensed Esthetician
Ron Carlos Salon
04.2022 - Current
- Fostered friendly, warm, and exceptional customer experience.
- Created repeat business by developing long-term relationships with regular customers.
- Built and nurtured positive working relationships with vendors and suppliers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Established partnerships with local businesses to promote cross-promotion opportunities and increase brand visibility within the community.
- Developed a loyal clientele through exceptional customer service and targeted marketing initiatives.
Hospital Receptionist
Seatown Veterinary Hospital
06.2020 - 06.2021
- Managed high call volumes while maintaining a professional demeanor, ensuring prompt attention to inquiries or concerns.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated insurance documentation for efficient billing processes, reducing administrative workload for medical staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted in training new receptionist staff members on policies, procedures, software use, resulting in seamless transitions between shifts.
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
Education
Esthetics
The Elizabeth Grady School of Esthetics & Massage Therapy
Medford, MA03.2022
Hospitality And Recreation Marketing
Finger Lakes Community College
Canandaigua, NYSkills
- Administrative Support
- Schedule Management
- Attention to Detail
- Verbal and written communication
- Product Promotion
- Inventory Management
- Microsoft Office
Timeline
Lead Licensed Esthetician
Ron Carlos Salon
04.2022 - Current
Hospital Receptionist
Seatown Veterinary Hospital
06.2020 - 06.2021
Esthetics
The Elizabeth Grady School of Esthetics & Massage Therapy
Hospitality And Recreation Marketing
Finger Lakes Community College
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