SKYLER EFFLE
Lincoln,NE
Summary
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving, collaboration and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Milliman
Omaha, NE
10.2022 - Current
- Boosted client satisfaction by effectively managing and resolving account issues.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Streamlined account management processes, improving overall efficiency and productivity.
- Led a team of account managers
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
Benefits Specialist
Unified Employee Benefits
Lincoln, NE
01.2018 - 07.2022
- Explained benefits to plan participants in easy-to-understand terms in order to educate participants on available options
- Managed a team of five service members, while providing service to 180 client groups
- Resolved issues and managed inquiries from plan participants regarding health benefits and deductions through telephone, email, and in-person interactions
- Processed monthly remittance and reconciliation for various benefit plans
- Hired and trained new team members in policies, procedures, and offered insight on successful management of job tasks and duties
- Observed strict procedures to maintain data and plan participant confidentiality.
Assistant Manager
Pizza Hut
Crete, NE
01.2016 - 12.2017
- Generated repeat business through exceptional customer service
- Responded to customer concerns with friendly and knowledgeable problem-solving skills
- Assisted with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Organized and conducted weekly staff meetings to increase staff morale, address concerns, plan improvements, and evaluate progress toward goals.
Education
Art History
Doane College
Crete, NE02.2016
High School Diploma -
Crete High School
Crete, NE05.2012
Skills
- Organized
- Friendly and relatable
- Customer service process improvement
- Problem solving
- Timely
- Teammate
- Staff Management
- Strategic Planning
- Detail Oriented
- Insurance program analysis
- Computer skills
- Building business and personal relationships
Certification
Life and Health Producer License, 05/2018, Present, Nebraska, Indiana, Wisconsin, Michigan, Texas, Colorado, North Carolina, Montana, Virginia
References
- Sophie Norman, Former Supervisor, Milliman, 402-540-6690, snorman@gmail.com
- Daniel Zach, Former Supervisor, Lincoln Capital, 402-730-0945, daniel@thelincolncapitalgroup.com
- Ian Shada, Former Colleague, Unified Employee Benefits, 402-587-1634, ian@unifiedemployeebenefits.com
- Jamie Pavey Wegner, Human Resources Manager, Former Client, Adams Central Public Schools, 402-463-0040, jamie.wegner@adams-central.org
Timeline
Senior Account Manager
Milliman
10.2022 - Current
Benefits Specialist
Unified Employee Benefits
01.2018 - 07.2022
Assistant Manager
Pizza Hut
01.2016 - 12.2017
Art History
Doane College
High School Diploma -
Crete High School