Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

SKYLER EFFLE

Lincoln,NE

Summary

Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving, collaboration and communication skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Account Manager

Milliman
10.2022 - Current
  • Boosted client satisfaction by effectively managing and resolving account issues.
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Streamlined account management processes, improving overall efficiency and productivity.
  • Led a team of account managers
  • Enhanced communication between departments for more effective problem-solving and collaboration.
  • Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.

Benefits Specialist

Unified Employee Benefits
01.2018 - 07.2022
  • Explained benefits to plan participants in easy-to-understand terms in order to educate participants on available options
  • Managed a team of five service members, while providing service to 180 client groups
  • Resolved issues and managed inquiries from plan participants regarding health benefits and deductions through telephone, email, and in-person interactions
  • Processed monthly remittance and reconciliation for various benefit plans
  • Hired and trained new team members in policies, procedures, and offered insight on successful management of job tasks and duties
  • Observed strict procedures to maintain data and plan participant confidentiality.

Assistant Manager

Pizza Hut
01.2016 - 12.2017
  • Generated repeat business through exceptional customer service
  • Responded to customer concerns with friendly and knowledgeable problem-solving skills
  • Assisted with planning schedules and delegating assignments to meet coverage and service demands
  • Offered hands-on assistance to customers
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Organized and conducted weekly staff meetings to increase staff morale, address concerns, plan improvements, and evaluate progress toward goals.

Education

Art History

Doane College
Crete, NE
02.2016

High School Diploma -

Crete High School
Crete, NE
05.2012

Skills

  • Organized
  • Friendly and relatable
  • Customer service process improvement
  • Problem solving
  • Timely
  • Teammate
  • Staff Management
  • Strategic Planning
  • Detail Oriented
  • Insurance program analysis
  • Computer skills
  • Building business and personal relationships

Certification

Life and Health Producer License, 05/2018, Present, Nebraska, Indiana, Wisconsin, Michigan, Texas, Colorado, North Carolina, Montana, Virginia

References

  • Sophie Norman, Former Supervisor, Milliman, 402-540-6690, snorman@gmail.com
  • Daniel Zach, Former Supervisor, Lincoln Capital, 402-730-0945, daniel@thelincolncapitalgroup.com
  • Ian Shada, Former Colleague, Unified Employee Benefits, 402-587-1634, ian@unifiedemployeebenefits.com
  • Jamie Pavey Wegner, Human Resources Manager, Former Client, Adams Central Public Schools, 402-463-0040, jamie.wegner@adams-central.org

Timeline

Senior Account Manager

Milliman
10.2022 - Current

Benefits Specialist

Unified Employee Benefits
01.2018 - 07.2022

Assistant Manager

Pizza Hut
01.2016 - 12.2017

Art History

Doane College

High School Diploma -

Crete High School

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