Skyler Esparza
North Wilkesboro,NC
Summary
Adept at enhancing patient education and experience, I effectively managed appointment scheduling and collaborated with teams to streamline operations, ensuring high-quality care and satisfaction. Strong communicator with expertise in medical terminology. Strong background in optometry support, equipped to enhance patient care and streamline clinical operations. Proven ability to perform diagnostic tests, manage patient records, and assist with procedures. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, attention to detail, and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Optometric Technician
Yadkin Vision Center
Yadkinville, NC
01.2024 - Current
- Operated diagnostic equipment, ensuring accurate data collection for optometrists.
- Educated patients on contact lens usage and proper eye care practices.
- Prepared examination rooms, maintaining cleanliness and readiness for patients.
- Collaborated with team members to enhance patient experience and service delivery.
- Supported inventory management by tracking supplies and ordering necessary materials.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
Installed Sales Coordinator
Lowe’s Corporate
Wilkesboro, NC
07.2020 - 04.2023
- Coordinated installation schedules to optimize workflow and ensure timely project completion.
- Managed communication between contractors and customers to address concerns and streamline installation processes.
- Analyzed inventory levels to maintain adequate stock of installation materials, reducing delays in service delivery.
- Implemented process improvements that enhanced coordination between sales and installation teams, increasing operational efficiency.
- Utilized project management software to track progress of installations, ensuring alignment with company objectives and timelines.
- Coordinated all aspects of client installations from inspection to completion.
- Streamlined communication between clients, vendors, and internal departments to ensure timely project completion.
Waitress
Pizza Hut
Elkin, NC
02.2019 - 06.2020
- Provided prompt and friendly service to enhance customer dining experience.
- Accurately took and processed customer orders using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new staff on restaurant procedures and service standards.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Monitored inventory levels and assisted with stock management as needed.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Childcare Provider
Family Friends And Neighbors
Elkin, NC
06.2017 - 08.2019
- Supervised daily activities to ensure a safe and engaging environment for children.
- Developed age-appropriate educational activities to foster learning and development.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Assisted in meal preparation.
Education
Associate of Arts -
Surry Community College
Dobson, NC05.2021
High School Diploma -
East Wilkes High School
Ronda, NC05.2019
Skills
- Appointment scheduling
- Diagnostic imaging
- Patient testing
- Paperwork management
- Pre-testing procedures
- Supply restocking
- Customer education
- Patient recordkeeping
- Medical terminology proficiency
- Scribing
Timeline
Optometric Technician
Yadkin Vision Center
01.2024 - Current
Installed Sales Coordinator
Lowe’s Corporate
07.2020 - 04.2023
Waitress
Pizza Hut
02.2019 - 06.2020
Childcare Provider
Family Friends And Neighbors
06.2017 - 08.2019
Associate of Arts -
Surry Community College
High School Diploma -
East Wilkes High School