Skyler George
Brooklyn,NY
Summary
Dedicated professional with proven ability to manage day-to-day operations while ensuring exceptional customer service. Strong experience in staff management and ability to thrive in fast-paced environments. Notable for excellent interpersonal and multitasking skills, contributing to high customer satisfaction rates.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Goldfish Swim School & Goldfish Swim School Franchising
Astoria, NY
08.2024 - 11.2024
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated with the General Manager to develop and implement strategic plans.
Deck Manager
Imagine Swimming
New York
04.2017 - 06.2024
- Fostered positive relationships between teachers, parents, and full-time staff by acting as a central point of contact and addressing concerns promptly
- Collaborated with class managers to develop strategies for promoting positive student interactions and a productive learning environment
- Maintained a clean and orderly business space through regular cleaning and upkeep tasks, ensuring a welcoming environment for families
- Provided exceptional customer service by guiding families through the lesson registration process and website navigation, ensuring a smooth and informative experience
- Ensured proper chemical balance in the pool by monitoring chemical levels, refilling chemical feeders (crocs), and adjusting chemical relays as needed, utilizing sodium bicarbonate, dechlor, and other chemicals
- Effectively answered questions, provided options, and identified solutions for teachers, parents, full-time staff, and site directors, fostering a collaborative and efficient work environment
- Contact: Charles Motlomi/Assistant Site Supervisor 646.812.4002
Education
Associate of Science - Exercise Science
Kingsborough Community College
Brooklyn, NY06.2020
Associate of Arts - English
LaGuardia Community College
Long Island City, NY06.2018
Skills
- Managerial Skills
- Analytical
- Adaptability
- Team Leadership
- Team Player
- Customer Service
Timeline
Assistant General Manager
Goldfish Swim School & Goldfish Swim School Franchising
08.2024 - 11.2024
Deck Manager
Imagine Swimming
04.2017 - 06.2024
Associate of Science - Exercise Science
Kingsborough Community College
Associate of Arts - English
LaGuardia Community College
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