Alton Smith
La Grange,KY
Summary
Customer Service, Hospitality, Business Professional with over 20 years of experience. Dedicated to leading a positive cohesive team toward shared goals and customer satisfaction. Influential communicator, strategic thinker with the ability to use sound judgment to resolve problems tactfully and diplomatically seeks a management role with a dynamic, like-minded corporation. Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Sparks by Hilton
Lagrange, KY
01.2026 - Current
- Assisted in managing daily hotel operations and guest services.
- Overseeing training programs for new employees in hospitality standards.
- Implemented procedures to enhance guest satisfaction and service quality.
- Monitored inventory levels and ordered supplies for operations.
- Supported marketing initiatives to promote hotel events and special offers.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Motivated and led team members to work together to achieve targets.
Manager Food and Beverage
Gunter Hotel
San Antonio, TX
03.2024 - 03.2025
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
DFAC Manager
Allen Tharp LLC
San Antonio, TX
04.2021 - 03.2024
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Controlled costs to keep business operating within budget and increase profits.
Front Desk/Night Auditor
Staybridge Suites
San Antonio, TX
09.2019 - 04.2021
- Providing a five-star welcome and departure experience to each guest, serving as an ambassador throughout the guest's entire stay.
- Process guest's check-ins/check-outs according to the company's operation procedures.
- Set up accurate guest accounts and blocked rooms based on preferences to enhance guest satisfaction.
- Pre-register designated guests and prepare keys.
- Greeted guests at front desk and engaged in pleasant conversations while managing the check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Executed nightly updates to room charges and rates, maintaining up-to-date billing accuracy.
Food and Beverage Supervisor
Marriott Seaworld
San Antonio, TX
07.2016 - 09.2019
- Coordinated and organized all restaurant inventory.
- Oversaw balancing of cash registers, reconciled transaction and deposited establishment's earnings to bank.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Motivated staff to perform at peak efficiency and quality.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
FSU Supervisor
Inverness Hotel & Conference Center
06.2014 - 07.2016
- Supervise and assist a team of 12 in set-up and teardown of all banquet events and conference center meeting rooms according to specifics of the set-up sheet and departmental standards.
- Coordinated with sales team to align event logistics with client expectations.
- Assessed daily and weekly events to create associates' work schedules.
- Primary point of contact for external and internal customers who have facility setup related questions or requests.
- Attended and contributed to departmental meetings to discuss team objectives and strategies.
- Monitor and maintain cleanliness and organization of all meeting and ball rooms in accordance to hotel standards.
- Utilized leadership and problem-solving skills to enhance team efficiency and streamline workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Diploma - Mathematics
Woodbridge HS
Irvine, CASkills
- Customer Service
- Hospitality
- Influential communicator
- Strategic thinker
- Sound judgment
- Problem resolution
- Managerial skills
- Process streamlining
- Leadership
- Analytical skills
- Collaboration
- Adaptability
Timeline
Assistant General Manager
Sparks by Hilton
01.2026 - Current
Manager Food and Beverage
Gunter Hotel
03.2024 - 03.2025
DFAC Manager
Allen Tharp LLC
04.2021 - 03.2024
Front Desk/Night Auditor
Staybridge Suites
09.2019 - 04.2021
Food and Beverage Supervisor
Marriott Seaworld
07.2016 - 09.2019
FSU Supervisor
Inverness Hotel & Conference Center
06.2014 - 07.2016
Diploma - Mathematics
Woodbridge HS