Skyler Green
West Palm Beach,FL
Summary
Organized Operating Room Scheduler known for high productivity and efficiency in task completion. Skilled in coordination of surgery schedules, patient communication, and data management. Excel at time management, problem-solving, and adaptability in fast-paced environments. Committed to maintaining confidentiality and ensuring smooth operations through effective teamwork and communication skills.
Overview
7
7
years of professional experience
Work History
Operating Room Scheduler
Jupiter Medical Center
Jupiter, FL
10.2021 - Current
- Scheduled inpatient and outpatient surgeries using Cerner and Epic software
- Organized booking sheets extracted from MMF software for enhanced workflow efficiency
- Handle both inbound and outbound calls, fostering communication with various medical offices and doctors for surgery scheduling.
- Coordinate with external vendors to order specialized equipment and lasers, utilizing Case Check software for vendor notifications.
- Adhered to strict confidentiality protocols to ensure the security of patient records.
- Collaborated with physicians, nurses and other clinical staff to ensure accurate patient scheduling.
- Maintained accuracy of surgical block time allocations for all physicians utilizing the ORs.
Patient Service Representative
Cleveland Clinic
Port Saint Lucie, FL
02.2021 - 08.2021
- Welcomed patients with professionalism upon their arrival
- Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage.
- Assisted with obtaining insurance authorization for necessary treatments and services.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Scheduled follow-up visits as needed based on physician instructions.
Customer Service Representative
St. Lucie Cares PIL - CSR
Fort Pierce, FL
07.2020 - 12.2020
- Handled large volumes of calls with emphasis on timely service
- Provided detailed information and support regarding the COVID-19 Cares Act Relief Program.
- Facilitated scheduling processes for COVID-19 vaccines
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Authenticated identity and jurisdiction in line with COVID-19 relief criteria.
- Gathered customer feedback through surveys and used the data to improve customer service.
Front Office Receptionist
Southeastern Freight Lines
Riviera Beach, FL
03.2018 - 06.2020
- Verified visitors' identification cards before allowing access to the building
- Sorted and allocated incoming packages efficiently
- Operated a multi-line phone system, handled mail, scheduled meetings, and maintained front office security protocols.
- Handled filing, scanning, and copying to assist office operations
- Organized conference room reservations for meetings or events.
Education
High School -
Palm Beach Lakes High School
West Palm Beach, FL05.2017
Skills
- Expertise in Epic and Cerner Software
- Surgery Coordination
- HIPAA compliance and patient privacy
- Medical terminology
- Inbound/outbound communications
- Time management
- Customer Service Excellence
- Front Desk Operations
- Record-keeping
- Obtaining authorizations
- Insurance Eligibility Verification
Timeline
Operating Room Scheduler
Jupiter Medical Center
10.2021 - Current
Patient Service Representative
Cleveland Clinic
02.2021 - 08.2021
Customer Service Representative
St. Lucie Cares PIL - CSR
07.2020 - 12.2020
Front Office Receptionist
Southeastern Freight Lines
03.2018 - 06.2020
High School -
Palm Beach Lakes High School
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