Skyler Hamilton
Virginia Beach,VA
Summary
Results-driven executive with extensive experience in leadership and operational excellence. Proven track record in fostering team collaboration, driving organizational growth, and adapting to evolving business needs. Skilled in strategic planning, financial management, and engagement. Known for strong decision-making abilities and unwavering focus on achieving measurable outcomes.
Overview
14
14
years of professional experience
Work History
Customer Care/ Office of the President
QVC
Chesapeake, VA
09.2020 - Current
- Addressed and analyzed customer feedback to ensure positive interactions and satisfaction.
- Provided support to customers in navigating tax exemption processes to enhance satisfaction.
- Processed employee discount requests, ensuring compliance with company policies for current and retired employees.
- Generated termination reports to ensure accurate internal records and removal of employee discounts.
- Collaborated with warehouses to initiate manual pulls for items, addressing consistent order errors and enhancing customer satisfaction through effective resolution.
- Conducted follow-up calls with escalated customers to identify and implement effective solutions.
Electronic Services
QVC
Chesapeake, VA
11.2018 - 09.2020
- Coordinated multiple chat interactions, delivering timely support to customers by responding within a minute for each inquiry.
- Managed price matching processes to enhance customer satisfaction. Oversaw returns department operations to streamline request handling. Delivered comprehensive order history and warranty information to improve service efficiency.
Training Assistant for QVC & Zulily
QVC
Chesapeake, VA
02.2017 - 11.2018
- Coordinated management and support for new employee acclimatization during an 8-week onboarding process.
- Provided comprehensive responses to employee questions about procedures and policies to enhance understanding and adherence.
- Guided employees in practical application of training to uphold quality standards.
- Facilitated the development of training materials to improve employee onboarding.
- Coordinated logistics for training sessions, ensuring smooth operations
Customer Service
QVC
Chesapeake, VA
08.2016 - 02.2017
- Achieved high customer satisfaction by effectively managing interactions and resolving conflicts. Enhanced customer retention through successful de-escalation techniques. Improved overall service quality by addressing customer concerns promptly.
- Facilitated effective communication to ensure comprehensive resolution of customer inquiries.
- Oversaw customer support initiatives related to price matching and returns. Managed requests from the returns department to streamline operations. Analyzed order history and warranty information to improve service delivery. Directed purchasing activities to optimize client experience.
- Cultivated client loyalty by delivering exceptional customer service and tailored consultations.
Install Sales Coordinator
Lowe’s
Menifee, CA
07.2014 - 07.2016
- Coordinated inspections and pricing arrangements for installation projects.
- Ensured availability of adequate stock and organized materials in installation bays for contractor access.
- Collaborated with installation businesses and contractors to ensure accuracy of all information.
- Engaged with customers throughout installation process to verify contentment and address potential follow-up work.
Customer Service Associate
Lowe’s Home Improvement
Menifee, CA
08.2012 - 07.2014
- Developed expertise in Lowe's computer system to streamline processes and improve service delivery.
- Assisted customers in resolving issues through effective communication and support. Facilitated conflict resolution to maintain positive customer relationships. Provided guidance to customers during challenging interactions.
- Managed customer interactions by effectively assisting individuals in-store and responding to phone inquiries.
- Maintained comprehensive understanding of inventory to effectively assist customers in selection.
Education
High School Diploma -
West Valley High School
Hemet, CA06-2011
Skills
- Proficient in managing multiple tasks
- Strong interpersonal skills
- Adaptable to new experiences
- Thorough in quality assurance
- Active listening skills
- Leadership team building
- Operational excellence
AWARDS
Numerous customer service and commendation awards for both QVC & Lowe’s Home Improvement., 1 year of work safety at Lowe’s Home Improvement.
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Timeline
Customer Care/ Office of the President
QVC
09.2020 - Current
Electronic Services
QVC
11.2018 - 09.2020
Training Assistant for QVC & Zulily
QVC
02.2017 - 11.2018
Customer Service
QVC
08.2016 - 02.2017
Install Sales Coordinator
Lowe’s
07.2014 - 07.2016
Customer Service Associate
Lowe’s Home Improvement
08.2012 - 07.2014
High School Diploma -
West Valley High School