Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Skyler Oakley

Portage,MI

Summary

Highly-motivated IT Technician with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Technology Support Specialist

KRESA
Portage, Michigan
11.2024 - Current
  • Worked on projects with a large team, spanning multiple locations and districts.
  • Worked hands-on with students and teachers to resolve hardware and software issues.

IT Support Specialist

Family & Children Services
Kalamazoo, MI
12.2022 - 05.2024
  • Delivered local and remote Tier 1 and Tier 2 level IT support for hardware and software to agency personnel.
  • Identified problems in printers, scanners, and networking hardware, and applied the required fixes.
  • I worked in the Microsoft Admin portal environment, utilizing Azure/Entra, Intune, Exchange, AutoPilot, and SharePoint.
  • Created detailed documentation for software, hardware, and network configurations.
  • Managed Active Directory user accounts, groups, and computer objects.

Client Technology Technician

MCPc for Spectrum Health
Grand Rapids, MI
11.2021 - 12.2022
  • Resolved service requests by individually troubleshooting and addressing user issues.
  • Gained knowledge and experience with ticket systems.
  • Configured devices for new users within active directory.
  • Performed troubleshooting on software and hardware related issues.
  • Communicated with ticket submitters to provide updates on in-process repairs and triage issues properly.

General Manager

Office Depot Inc
Kentwood, MI
04.2021 - 09.2021
  • Trained, managed and motivated a team of 15 employees and 3 departments to meet goals and push metrics.
  • Trained all new employees on effective sales, service and operational strategies.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.

Operations Manager

Office Depot
Grand Rapids, MI
09.2019 - 04.2021
  • Managed Tech support portion of the store, diagnosing and fixing PC hardware and software issues for customers and businesses.
  • Managed day-to-day team operations, including supervision and assignment delegation.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Performed store opening/closing duties, including counting cash drawers and checking all equipment for proper functioning.

Store Associate/Cashier

Gap Inc
Portage, MI - Michigan
10.2017 - 10.2019
  • Managed cash register operations using POS system including processing sales and returns.
  • Mentored and coached new employees by offering insight into successful task prioritization.

Grocery Clerk

Meijer
Portage, MI
10.2015 - 05.2016

Education

Bachelor of Science - Cyber Security

Western Michigan University
Kalamazoo, MI
01-2026

Associate of Applied Science - Information Technology

Kalamazoo Valley Community College
Kalamazoo, MI
05.2023

Skills

  • Microsoft Office
  • Technical documentation
  • Helpdesk
  • UEM experience
  • Leadership experience
  • Customer service
  • Troubleshooting and diagnostics
  • Active Directory
  • Hardware configuration

Certification

  • CompTIA A+ Certified (04/2025)
  • Testout PC Pro Certified
  • Testout Security Pro Certified
  • Testout Server Pro Certified

Timeline

Technology Support Specialist

KRESA
11.2024 - Current

IT Support Specialist

Family & Children Services
12.2022 - 05.2024

Client Technology Technician

MCPc for Spectrum Health
11.2021 - 12.2022

General Manager

Office Depot Inc
04.2021 - 09.2021

Operations Manager

Office Depot
09.2019 - 04.2021

Store Associate/Cashier

Gap Inc
10.2017 - 10.2019

Grocery Clerk

Meijer
10.2015 - 05.2016

Bachelor of Science - Cyber Security

Western Michigan University

Associate of Applied Science - Information Technology

Kalamazoo Valley Community College

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