Skyler Shaw
Houston
Summary
Dedicated and results-driven Manager with over 4 years of leadership experience in clinic and mental wellness settings. Proven ability to foster positive and healthy work environments, enhance team performance, and improve client satisfaction. Skilled in behavior analysis, scheduling, and interpersonal communication with a track record of reducing customer complaints by 30%.
Overview
4
4
years of professional experience
Work History
Assistant Manager/Shift Supervisor
Anchoring Hopes Wellness Center
Houston
08.2022 - 07.2025
- Supported senior management in day-to-day operations, including scheduling, client relations, and administrative tasks.
- Provided training and mentorship to team members, enhancing service quality and efficiency.
- Coordinated with cross-functional teams to ensure smooth operations and consistent client satisfaction.
- Data analysis of patients
Customer Service Representative
Cullen clinic
Houston
07.2021 - 08.2023
- Directed daily operations for a clinic and mental wellness center, ensuring high-quality care and efficient workflow.
- Cultivated a supportive and positive work culture, resulting in improved staff morale and performance.
- Reduced customer complaints by 30% through targeted training, process improvements, and proactive communication.
- Scheduled staff, managed workloads, and maintained compliance with organizational policies and procedures.
- Oversaw data collection and analysis to inform decision-making and optimize service delivery.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Currently Enrolled in Radiology Program - Radiology
San Jacinto College
Pasadena, TX08-2027
High School Diploma -
Shadow Creek High School
Pearland, TXSkills
- Leadership & Team Development
- Behavior Analysis
- Scheduling & Staff Coordination
- Customer Service & Client Relations
- Conflict Resolution
- Data Analysis & Reporting
- Critical Thinking & Problem Solving
- Adaptability & Teamwork
- Computer Literacy & Software Proficiency
- Active Listening & Interpersonal Communication
- Patient data analysis
- Health informatics
- Crisis management
Websites
Accomplishments
- Recognized for creating a positive and healthy workplace culture.
- Reduced client complaints by 30% through improved communication and service strategies.
Timeline
Assistant Manager/Shift Supervisor
Anchoring Hopes Wellness Center
08.2022 - 07.2025
Customer Service Representative
Cullen clinic
07.2021 - 08.2023
Currently Enrolled in Radiology Program - Radiology
San Jacinto College
High School Diploma -
Shadow Creek High School