Summary
Overview
Work History
Education
Skills
Timeline
Generic

Skyler Stamm

Tuscaloosa,AL

Summary

Dynamic manager with a proven track record at Roberts Frozen Custard, enhancing customer satisfaction through effective conflict resolution and innovative service protocols. Skilled in team leadership and operations management, I successfully improved customer satisfaction scores while fostering a productive work environment. Strong communicator dedicated to staff development and engagement.

Overview

3
3
years of professional experience

Work History

Manager

Roberts Frozen Custard
04.2022 - 08.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Education

Arrowhead Union High School
Hartland, WI

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Customer relationship management (CRM)
  • Staff management
  • Operations management
  • Business administration

Timeline

Manager

Roberts Frozen Custard
04.2022 - 08.2025

Arrowhead Union High School

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