Skylier Chop

Customer Service Associate

Walgreens

Gardendale, AL

05.2022 - Current

Greeted customers and identified their needs.
Provided information about products and services available to customers.
Processed customer orders accurately and efficiently.
Resolved customer inquiries in a timely manner.
Demonstrated active listening skills when responding to customer questions and complaints.
Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Escalated unresolved customer issues to the appropriate department or manager for resolution.
Tracked inventory levels of popular items to ensure availability for customers' orders.
Handled cash register operations accurately during peak times.
Maintained knowledge of current sales promotions and new product releases.
Kept work area neat, clean, and well-stocked at all times.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Monitored stock levels to ensure availability of products.
Conducted periodic inventories and physical counts of product supplies.
Ensured proper storage conditions for all items in the warehouse.
Utilized barcode scanners to quickly update inventories in the system.
Identified obsolete or slow moving items for disposal or sale at discounted prices.
Liaised with logistics personnel regarding shipping schedules and order fulfillment.
Responded promptly to requests from customers regarding product availability.
Participated in physical inventory counts to keep information accurate and current.
Coordinated inventory, stocking and ordering.
Inspected incoming materials for damage.
Monitored database system to prepare and deliver customer orders on time.
Managed inventory levels to ensure optimal stock at all times.
Trained new employees on inventory management practices and procedures.
Identified and resolved inventory problems, including damaged or lost items.
Conducted regular inventory audits to maintain accuracy.
Packed, sealed or affixed postage to prepare materials for shipping.
Compared and verified identifying information of outgoing shipments.