Skylir Overholt

• Handled high-pressure situations, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Bussed and reset tables to keep dining room and work areas clean.

Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.

• Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
• Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.