Slainer Quezada
Old Orchard Beach,ME
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
1
1
year of professional experience
Work History
Technical Support Representative
Xfinity Comcast
11.2023 - 03.2024
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Reduced call times by using efficient troubleshooting techniques and providing clear instructions to customers.
Amusement Ride Operator
Palace Payland
05.2023 - 09.2023
- Enhanced guest experience by efficiently operating amusement rides and ensuring safety protocols were followed.
- Reduced wait times for guests by effectively managing ride queues and implementing efficient loading procedures.
- Maintained a clean and organized work area, contributing to a positive atmosphere for both guests and coworkers.
- Assisted in the training of new ride operators, sharing knowledge on proper ride operation and safety procedures.
Education
High School Diploma -
Centro Educativo Otilia Pelaez
Sabana Perdida, Dominican Republic06.2019
Skills
- User credential management
- Technical Support
- Network diagnostics
- Software diagnosis
- Customer Service
- Product Troubleshooting
- Multitasking
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Technical Support Representative
Xfinity Comcast
11.2023 - 03.2024
Amusement Ride Operator
Palace Payland
05.2023 - 09.2023
High School Diploma -
Centro Educativo Otilia Pelaez
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