Slim Gatat
Food And Beverage Manager
Doha,DOHA
Summary
Professional in food and beverage industry with strong focus on team collaboration and achieving results. Adept at managing operations, ensuring quality, and driving customer satisfaction. Known for reliability and adaptability in meeting changing needs. Skilled in inventory control, staff training, and cost management.
Overview
19
19
years of professional experience
2
2
Certifications
5
5
Languages
1974
1974
years of post-secondary education
Work History
Food and Beverage Manager
ABU ISSA HOLDING
03.2020 - Current
- Coordinated, structured, and supervised food and beverage operations across multiple outlets (Godiva Cafe, Gold Gourmet, Arabesq, Cafe Blue).
- Oversaw stock ordering and monitoring for 16 premium brands at Gold Gourmet. Managed sales operations for exclusive pantry essentials, including Fortnum & Mason and Charbonnel et Walker. Curated product selection to maintain high standards of quality and exclusivity. Analyzed market trends to optimize inventory levels and enhance brand representation.
- Directed budget management, enforced safety protocol adherence, and streamlined operational efficiency.
- Managed daily operations, ensuring compliance with health and safety standards and fostering a tidy and approachable atmosphere.
- Managed staff schedules and ensured proper coverage across all shifts and locations.
- Performed regular competitor analysis to maintain leadership in industry trends and adjust strategies accordingly.
- Reviewed service quality and improved processes to increase customer satisfaction.
- Validated staff compliance with established food and drink safety protocols, suggesting remedial training when required.
- Fostered strong partnerships with suppliers, ensuring reliable product quality while optimizing costs.
- Engaged with marketing teams to implement promotional strategies boosting foot traffic.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Cafe Manager (GODIVA)
ABU ISSA HOLDING
Doha, QATAR
01.2018 - 12.2020
- Trained employees to deliver exceptional customer service and achieve sales targets.
- Analyzed customer feedback to inform service enhancements, continuously striving for excellence in customer satisfaction.
- Developed marketing strategies and promotional events to boost sales and customer loyalty.
- Managed inventory, minimized waste, and optimized product displays to maximize revenue.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
Retail Sales Supervisor
ABU ISSA HOLDING
DOHA, QATAR
02.2016 - 08.2019
- Oversaw daily store operations, employee performance, and customer satisfaction.
- Monitored stock levels, sales metrics, and store appearance to meet company standards.
- Implemented employee training programs and motivational strategies to exceed targets.
- Coordinated daily Rota to optimize staff coverage during peak shopping hours, improving customer service.
Sales Associate
ABU ISSA HOLDING
11.2013 - 01.2016
- Delivered high-quality customer service by understanding and fulfilling client needs.
- Assisted customers with product selection and cross-sold items to increase revenue.
- Maintained a well-organized store and processed transactions efficiently.
Hotline Technician
IVANTEC / PIMKIE
05.2012 - 10.2013
- Executed technical support for customers through phone and email, achieving swift issue resolution.
- Tracked and evaluated issues, advancing complex problems when required.
- Supplied accurate product details and resolved troubleshooting inquiries.
Barista
IL TORO STEAK HOUSSE
02.2007 - 04.2010
- Prepare and serve alcoholic and non-alcoholic beverages, including cocktails, beer, and wine.
- Provide excellent customer service, ensuring a positive and memorable guest experience.
- Manage customer orders and transactions, including cash handling and using POS systems.
- Maintain cleanliness and organization of the bar area, including cleaning glasses, equipment, and surfaces
Education
No Degree - Economics And Managment
TU Berlin
GERMANY 01.2008 - 01.2011
2C - German Language Certificate – MittelStuffe 2 C
Akademie Für Fremdsprachen
GERMANY01.2007
High School Diploma -
Sayada School, Tunisia
TUNISIA 09.2005 - 06.2006
Skills
Budgeting and Financial Planning
Certification
Highfield Level 3 International Award in HACCP for Catering
Timeline
Highfield Level 3 International Award in HACCP for Catering
07-2025
Food and Beverage Manager
ABU ISSA HOLDING
03.2020 - Current
L2 AWARD IN FOOD SAFETY
08-2018
Cafe Manager (GODIVA)
ABU ISSA HOLDING
01.2018 - 12.2020
Retail Sales Supervisor
ABU ISSA HOLDING
02.2016 - 08.2019
Sales Associate
ABU ISSA HOLDING
11.2013 - 01.2016
Hotline Technician
IVANTEC / PIMKIE
05.2012 - 10.2013
No Degree - Economics And Managment
TU Berlin
01.2008 - 01.2011
Barista
IL TORO STEAK HOUSSE
02.2007 - 04.2010
High School Diploma -
Sayada School, Tunisia
09.2005 - 06.2006
2C - German Language Certificate – MittelStuffe 2 C
Akademie Für Fremdsprachen