Sloan Thompson
El Sobrante,CA
Summary
Customer service professional looking for new opportunities
10+ years work experience in various fields
Dedicated to good communication and always asking questions in order to improve
Versatile in adapting to new environments
Overview
6
6
years of professional experience
1
1
Certification
Work History
Nursery Clerk & Volunteer Coordinator
Planting Justice Nursery
09.2022 - Current
- First point of contact for customer service
- Handling customer interactions via phone, email and in person
- Keeping track of orders being made online and in person
- Understanding company policies
- Notating meetings
- Understanding inventory systems
- Data entry
- Making arrangements for volunteer events; coordinating volunteer work being done at the nursery
- Communicating between departments within the organization
Herbalist/Barista
The Well Cafe
01.2021 - 01.2022
- Making herbal products
- Ordering herbs and materials for processing
- Keeping track of inventory for our herbal and wellness items
- Ensuring food and drink quality
- Preparing food and drinks
- Cleaning and organizing store and cafe
Keyholder
Tierra Mia Coffee
01.2018 - 01.2021
- Provided a safe and comfortable work environment
- Delegated tasks
- Ample knowledge of menu
- Used rapport to engage customers
- Blanched register
- Maintained cleanliness
Education
Psychology -
Laney College
08.2025
High School Diploma -
Oakland High School
01.2013
Skills
- Personable
- Professional
- Articulate
- Values communication
- Leadership
- Active listener
- Ability to work in a team
- Ability to work independently
Certification
Certified Doula Practicioner
Timeline
Nursery Clerk & Volunteer Coordinator
Planting Justice Nursery
09.2022 - Current
Herbalist/Barista
The Well Cafe
01.2021 - 01.2022
Keyholder
Tierra Mia Coffee
01.2018 - 01.2021
Psychology -
Laney College
High School Diploma -
Oakland High School
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