Charlene Frasier

• Processed vehicle title transfers for customers efficiently and accurately.
• Organized and executed paperwork for transferring vehicle ownership titles, supporting efficient sales processes for new, used, and wholesale vehicles.
• Reviewed documents for completeness and accuracy before submission.
• Maintained detailed records of vehicle transactions and documentation.
• Performed data entry of vehicle information into the system for registration purposes.
• Coordinated submission of documents to lienholders and managed payment processes, facilitating timely funding of car deals.

Processed customer payments for taxes and registration fees, ensuring accurate transaction records.

Counted cash drawer daily and processed customer transactions.

Ensured timely processing of vendor invoices and maintained monthly payment schedules.

• Managed pharmacy staff onboarding and created schedules to ensure adequate coverage and smooth integration of new team members
• Processed payroll and maintained the pharmacy's bills
• Reviewed and processed new patient profiles and prescriptions into company systems
• Trained new team members on company procedures and software
• Coordinated at-home medication deliveries to ensure timely access for patients
• Ensured cleanliness of pharmacy environment and work areas
• Handled customer inquiries via phone, facilitated transactions at front end, and performed cash reconciliation at end of day

• Investigated vehicle locations and usage to verify correct premium issuance and prevent policy abuse.
• Resolved client inquiries and complaints via telephone, ensuring timely and effective problem-solving.
• Combed through potential risk clients that were currently insured with Preferred Mutual
• Collected client information on family members, vehicles, jobs, and mileage to ensure appropriate coverage.
• Contacted old, new, and current clients that had standing insurance policies with the company
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
• Executed daily operational tasks with precision.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Investigated issues to identify root causes and implement effective resolutions
• Maintained knowledge of company products to provide excellent service with quick response times to clients
• Developed and maintained strong Agent relationships through effective communication
• Demonstrated versatility by performing various roles in the team to help productivity
• Processed New Business, Endorsements, Renewals, Cancellations
• Collaborated with agents to address inquiries and provide accurate auto change quotes
• Assisted in developing training procedures and auditing new employee onboarding