Steven Thomas
Hewitt,TX
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
12
12
years of professional experience
Work History
Porter
Mitsubishi Motors
Waco, TX
10.2021 - 06.2024
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Vacuumed carpets and upholstery to remove dust and dirt particles.
- Provided customers with information about their vehicle's condition prior to detailing work being completed.
- Organized car keys and kept them secure at all times.
Overnight Team Lead
Walmart
Waco, TX
03.2019 - 07.2021
- Delegated tasks appropriately according to individual skill sets.
- Motivated staff through positive reinforcement techniques.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to enhance team productivity and elevate customer service levels.
- Inspected shipments received from vendors for quality control purposes prior to stocking shelves.
General Manager
Amf Bowling Centers Inc
Waco, TX
06.2012 - 12.2019
- Supervised the day-to-day activities at both AMF Westview Lanes and AMF Desoto Lanes
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed and implemented successful sales strategies to increase group sales.
Education
High School Diploma -
La Vega High School
Waco, TX06-2012
Skills
- Customer Service
- Coaching
- Quality Improvement
- Documentation And Reporting
- Team Supervision
- Team motivation
- Sales expertise
- Leadership
Affiliations
- Bowling League
- Basketball
- Family
Languages
English
Full Professional
References
References available upon request.
Timeline
Porter
Mitsubishi Motors
10.2021 - 06.2024
Overnight Team Lead
Walmart
03.2019 - 07.2021
General Manager
Amf Bowling Centers Inc
06.2012 - 12.2019
High School Diploma -
La Vega High School
Similar Profiles
Adam WordAdam Word
Master Technician /Shop Foreman at Mitsubishi MotorsMaster Technician /Shop Foreman at Mitsubishi Motors
Vincenzo M. ManciniVincenzo M. Mancini
Sales Associate at Mitsubishi MotorsSales Associate at Mitsubishi Motors
INA BAINA BA
Operator at Mitsubishi MotorsOperator at Mitsubishi Motors