Microsoft Office 365
Stephanie Washer
Order Fulfillment Specialist
Redondo Beach,CA
Summary
Reliable merchandiser highly skilled in order fulfillment. Hardworking professional with excellent troubleshooting abilities and workplace focus. Proficient in use of standard warehouse equipment and dedicated to safe operating practices.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Order Fulfillment Specialist
Total Wine & More
Redondo Beach, CA
06.2020 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Shift Manager
Philz Coffee
El Segundo, CA
10.2018 - 06.2020
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Evaluated employee performance and coached and trained to improve weak areas.
Shift Manager
Starbucks
Los Angeles, CA
10.2016 - 02.2018
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Administrative Assistant
Albany Medical Center Hospital
Albany, NY
06.2015 - 02.2016
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Answered phone calls and messages for up to 10 specialists, scheduling appointments and handling patient inquiries.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Scheduling Supervisor
Belvedere Health Services
Albany, NY
10.2014 - 06.2015
- Scheduled HHA care for upwards of 100 patients daily
- Scheduled medical appointments and transportation for patients
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Education
Associate of Arts - Women's Studies
El Camino College
Torrance, CA 01.2021 - 12.2022
Skills
Order picking and processing
Staff Management
Exceptional time management skills
Merchandising
Equipment operation
Software
Mac OS
Medical database
Scheduling software
Certification
Lift Operation
Timeline
Lift Operation
01-2022
Associate of Arts - Women's Studies
El Camino College
01.2021 - 12.2022
Order Fulfillment Specialist
Total Wine & More
06.2020 - Current
Shift Manager
Philz Coffee
10.2018 - 06.2020
Shift Manager
Starbucks
10.2016 - 02.2018
Administrative Assistant
Albany Medical Center Hospital
06.2015 - 02.2016
Scheduling Supervisor
Belvedere Health Services
10.2014 - 06.2015