S M MAHFUZUNNOBI
Jamaica,United States
Summary
I am a dedicated and patient professional known for consistently surpassing goals with a dynamic and results-driven approach. With a proven track record of successfully driving projects to completion through determination and adaptability, I excel in organization and communication. My collaborative skills enable teams to exceed objectives. I am a highly motivated individual, eager to embrace new challenges and contribute to organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Westhab Inc Security
Bronx, United States
08.2024 - Current
- Document and report incidents, ensuring compliance with security policies, and providing assistance to visitors.
- Coordinate with EMS during medical emergencies to ensure timely assistance for clients, or staff.
- Notify and coordinate with the NYPD for incidents requiring law enforcement intervention.
- De-escalate disputes or confrontations among clients, staff, or visitors, professionally.
- Provide support to vulnerable clients, offering assistance or referrals when necessary.
Security Guard
BEST Crowd Management
Westbury, United States
06.2024 - Current
- Proficient in verifying guest identities and credentials.
- Monitored CCTV and patrolled the premises, preventing unauthorized access, and ensuring safety, coordinating with law enforcement when needed.
- feeds of the building and grounds.
- Respond promptly to alarms and emergencies, coordinating with law enforcement when needed.
Bank Customer Service Representative
CAPITAL ONE
Jamaica, United States
05.2023 - 04.2024
- Provided customer service to bank customers, addressing their inquiries
- Counted every piece of currency carefully when accepting or dispensing cash
- Captured customer details for card issuance and delivery
- Processed bill payments, verifying payment dates and amounts due
- Efficiently process customer transactions, including handling cash, credit cards, and digital payments
Shift Leader & Cashier
DUNKIN' DONUTS RESTAURANT
Queens, United States
02.2021 - 03.2023
- Efficiently process customer transactions, including handling cash, credit cards, and digital payments.
- Organized schedules and delegated assignments based on employee knowledge and strengths.
- Perform cash reconciliation at the end of shifts, verifying sales, and deposits. Also, train team members on proper cash-handling procedures and protocols.
- Monitor register tills to maintain appropriate cash levels throughout the shift.
- Address and resolve cash discrepancies or errors promptly and accurately.
- Manage bank deposits and ensure timely delivery to maintain cash flow.
Education
BACHELOR - COMPUTER SCIENCE
Cuny Queens College
Queens, NY06-2026
HIGH SCHOOL DIPLOMA -
Newcomer: High School
Queens, NY06.2022
Skills
- Customer service
- Cash handling
- Time management
- Communication skills
- Bilingual
- Project Management
- Organizational skills
- Mathematics
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office
- MacOS
- Social networking
- CCTV Monitoring
Certification
• Have 8 & 16 Hour Pre-Assignment Training Course license.
• Have a valid NY Security Guard License.
• Have a valid NY fireguard license [F-02].
• Have 2024 NYS Sexual Harassment Prevention Training Certificate.
• Have 2024 Adult and Child First Aid/CPR/AED Certificate.
Languages
- English
- Bengali
- Spanish
- Hindi
- Urdu
Timeline
Security Officer
Westhab Inc Security
08.2024 - Current
Security Guard
BEST Crowd Management
06.2024 - Current
Bank Customer Service Representative
CAPITAL ONE
05.2023 - 04.2024
Shift Leader & Cashier
DUNKIN' DONUTS RESTAURANT
02.2021 - 03.2023
BACHELOR - COMPUTER SCIENCE
Cuny Queens College
HIGH SCHOOL DIPLOMA -
Newcomer: High School