Smajil Causevic
East Syracuse,NY
Overview
2
2
years of professional experience
Work History
Customer Service Representative
National Grid
01.2024 - Current
- As a Customer Service Representative at National Grid, I served as a frontline liaison between the company and its valued customers, delivering exceptional service and support across various channels.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier/Stocker
Kinney Drugs
03.2023 - 01.2024
- As a Cashier/Stocker at Kinney Drugs, I played a pivotal role in delivering exceptional customer service and ensuring efficient store operations
- This multifaceted position required a blend of customer interaction, cash handling, and inventory management skills
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Business Administration - BBA - Business Administration and Management, General
State University of New York At Oswego
Oswego, NYAssociate's degree - Business Administration and Management, General
Onondaga Community College
Syracuse, NYHigh School Diploma -
East Syracuse Minoa Central High School
East Syracuse, NYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Account updating
Languages
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Customer Service Representative
National Grid
01.2024 - Current
Cashier/Stocker
Kinney Drugs
03.2023 - 01.2024
Bachelor of Business Administration - BBA - Business Administration and Management, General
State University of New York At Oswego
Associate's degree - Business Administration and Management, General
Onondaga Community College
High School Diploma -
East Syracuse Minoa Central High School
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