Smarlin Vargas
Summary
Charismatic and engaging; known for crafting delicious drinks with a magnetic personality. Skilled in creating a lively and entertaining atmosphere while delivering top-notch service. Beginner but fast learner, adept at upholding high standards of service and ensuring the safety of patrons. Dedicated to infusing fun into the bar while maintaining a professional and attentive approach.
Overview
8
8
years of professional experience
Work History
Esthetician
Blended Beauty
06.2020 - Current
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Performed various facial and lash treatments for optimal skin health.
- Educated clients.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Provided friendly customer service to guests and addressed concerns.
Receptionist/Spray Tanning Technician
Brazil Bronze SOHO
04.2018 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Performed spray tans.
Bilingual Customer Service Rep
Rapid Response Monitoring Service
05.2019 - 05.2020
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Cashier/Waitress/Front Staff
Byblos Mediterranean Cafe
07.2016 - 07.2017
- Streamlined check in and out process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
Bartender/Host
Byblos Mediterranean Bar
07.2016 - 01.2017
- Increased customer satisfaction by providing excellent service and cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Esthetics License - Esthetics
Atelier Esthétique
11.2020
Associate of Arts - Business Administration
Onondaga Community College
05.2017
SUNY Delhi
01.2016
Skills
- Social Media Marketing
- Staff Management
- Classic Cocktails
- Customer Service
- Fluency in Spanish
- Highly Reliable
- Complex Problem-Solving
Languages
Spanish
Full Professional
Italian
Elementary
Timeline
Esthetician
Blended Beauty
06.2020 - Current
Bilingual Customer Service Rep
Rapid Response Monitoring Service
05.2019 - 05.2020
Receptionist/Spray Tanning Technician
Brazil Bronze SOHO
04.2018 - Current
Cashier/Waitress/Front Staff
Byblos Mediterranean Cafe
07.2016 - 07.2017
Bartender/Host
Byblos Mediterranean Bar
07.2016 - 01.2017
Esthetics License - Esthetics
Atelier Esthétique
Associate of Arts - Business Administration
Onondaga Community College
SUNY Delhi
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