Samantha Martin
Antioch,CA
Summary
Enthusiastic Referral Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative seeking long term role where I can utilize the skills that I have obtained while learning new skills to advance in the Health care field.
Overview
4
4
years of professional experience
Work History
Courier
Unity Courier Service
08.2023 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Accurately completed paperwork regarding deliveries.
- Accepted responsibility for high-valuable and confidential items and ensured safe and timely delivery.
Brand Ambassador
Grass Door
03.2022 - 08.2023
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Accurately completed paperwork regarding completed deliveries
Administrative Manager
Ingram Quality Carpet Cleaning
04.2020 - 03.2022
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Accessed staff performance and provided coaching and guidance to ensure maximum efficiency
Volunteer/Patient Referral Coordinator
West Oakland Health
10.2019 - 04.2020
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule appointments, tests and procedures.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with providers and staff helping to navigate and facilitate patients care.
- Received and maintained incoming and outgoing calls providing and notifying patients of referral information.
- Provided clear detailed documentation in Epic system regarding referrals and or messages to providers and staff members by utilizing in basket messing and secure chat.
- Created Letters as referral reminders to mail to patients regarding referral information.
- Tracked processed referrals by following up with specialist to retrieve visit note and close out referrals.
- Assisted referrals department and followed direction under Lead Referral Coordinator in all job tasks or duties requested.
Education
Certified Medical Assistant - Medical Assisting
Everest College
Hayward12.2009
High School Diploma -
Fremont High School
Oakland, CA06.2000
Skills
- Schedule Adherence
- Attention to Confidentiality
- Attention to Detail
- Item Tracking
- Document Management
- Customer Service
- HIPAA Compliance
- Problem-Solving
- Multi-Line Phone Proficiency
- Appointment Scheduling
- Accurate Notetaking and Documentation
- Medical Terminology
- Epic Systems
- Pre-Authorizations
- Swift Learner
- Multi-tasking
Timeline
Courier
Unity Courier Service
08.2023 - Current
Brand Ambassador
Grass Door
03.2022 - 08.2023
Administrative Manager
Ingram Quality Carpet Cleaning
04.2020 - 03.2022
Volunteer/Patient Referral Coordinator
West Oakland Health
10.2019 - 04.2020
Certified Medical Assistant - Medical Assisting
Everest College
High School Diploma -
Fremont High School
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