Smita Pandya

• Provides professional translation services from English to Gujarati and

Hindi. Commutes to Kentucky Court locations in Louisville, Bowling Green,

Richmond, Lexington, and Cincinnati to assist clients.

• Assists foreign language limited English speakers in completing documentation.

• Upholds all privacy requirements, demonstrating confidentiality with sensitive information.

Assistant Medical Team to communicate with patient.

This position is included in the bargaining unit:

• Perform clerical matching on the proposed evaluations of the Post Enumeration Survey;

• Match information in cases that were not automatically matched in the computer-matching phase;

• Incumbent will analyze each case which have two sets of information;

• Determine why case was not automatically matched in the

computer-matching phase;

• May assist in training of lower graded staff.

• This position requires to be at the computer up to 95% of time.

This position:

• Serve as a security assistant performing a variety of general administrative, technical support, and clerical duties to assist in the effective operations of Human Resources Branch (HRB).

• Assist in the implementation of established security policies,

practices, procedures and techniques.

• Assist in the development of procedures for handling incoming FBI criminal history records, court documentation and other

applicant information.

• Provide customer service and communicate daily with

individuals/organizations both internally and externally.

• Establish, review and monitor background investigation

accounts and information in the OPM Electronic Questionnaires Processing

(e-QIP) system ensuring background investigations are processed and submitted to OPM within 14 days of certification.

This position:

• Perform research and assign geographic location codes to address information using pre-coded Census Bureau

developed reference databases and uncoded mapping applications available on the internet.

• Perform address matching and

in-duplication, conducting research, as needed.

• Interactively update geographic spatial digital databases with

Spea, aet oe a,rec is boun ary uploates, ma such as map positional accuracy.

• Contact agencies, as specified by operational requirements, to obtain address, boundary, and/or other geographic information.

• Conduct verification and adjudication, as part of a quality assurance program, and provide feedback

• Geographic problem resolution, resolving contradictory information, seeking missing information, and enhancing deficient information.

• Consulted with managers to resolve problems in the areas such as performance, output quality and

work coordinate activities with other departments.

• Performed duties with customer service, and performance.

• Discussed work performance problems with associates to identify causes and issues and to work on resolving

problems.

• Interpreted and communicated work procedures to staff.

• Monitored inventory levels as needed.

• Participated in the work to facilitate productivity and to difficult aspects of work.

• Assisted customers with product inquiries and resolved issues promptly.
• Maintained accurate cash drawer balances through diligent reconciliation practices.
• Collaborated with team members to enhance customer service experience.

Initiated contact with survey respondents and answered incoming respondent

calls. Conducted nationwide telephone interviews for a wide variety of census

surveys at the Jeffersonville Call Center. Utilized specialized interviewing

techniques and collected, edited, coded, and keyed data into Web-Cati for no-

response follow-up.

While following procedures, guidelines and processes, contacted respondents via

telephone and explains regulatory information such as the purpose of census

survey data and Title 13 confidentiality obligation to gain cooperation to complete

surveys and resolve issues from previous calls. Responsible for overcoming

objections and refusals.

Used probing techniques to investigate, obtain, and record respondent data

Into electronic questionnaire via computer. Responsibilities included reviewing

census documents and assuring the accuracy and completeness of

questionnaires and utilizing electronic database of census information to answer

respondent questions, as well as providing accurate feedback to respondents

and supervisors.

Routinely communicated information to respondents by breaking down complex

technical language and jargon to make information clear for them to understand.

Communicated instructions on how to complete census forms both over the

phone and in written form. Explained census requirements and importance.

Conducted research via telephone and online to obtain clarification on

respondentquestionnaire information (e.g., address, telephone numbers,

household occupancy, etc.). Ensured compliance with best practices and

adherence to confidentiality guidelines to ensure production and accuracy

standards are met

PROFESSIONAL EXPERIENCE (cont.)

Contacted credit departments for information on applicant credit status.

Investigated credit histories of individuals and businesses. Analyzed credit

information. Relayed credit report information to subscribers. Approved new

accounts. Set credit limits. Answered customer questions pertaining to accounts.

Examined public records to verify residence and property ownership,

bankruptcies, liens and criminal records. Interviewed credit applicants to complete

credit reports. Obtained information about potential creditors from other credit

services.