Smith Pinquiere
10882 SW Vasari Way,FL
Summary
Accomplished and results-driven banking professional with over 10 years of experience in retail banking, sales, operations, administration, and leadership. Proven success in developing high-performing teams, driving branch growth, and delivering exceptional operational results. Strategic leader with a strong understanding of today's evolving financial landscape and a track record of cultivating new business opportunities while exceeding performance objectives. Adaptable, analytical, and proactive, with a commitment to innovation, operational excellence, and continuous improvement.
Overview
11
11
years of professional experience
Work History
Branch Manager
Flagler Credit Union
11.2020 - Current
- Direct operations and enhance loan portfolios through implementation of innovative business strategies aimed at customer attraction and retention.
- Successfully lead a team of 8 banking professionals, providing training and guidance in the areas of customer service, sales, and banking operations.
- Analyze performance metrics to identify areas for improvement and establish action plans accordingly.
- Ensure accurate reporting of financials and operational data, facilitating informed decision-making at the management level.
Relationship Banker
Valley Bank
09.2019 - 07.2020
- Cultivated strong customer relationships through personalized banking solutions and exceptional service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
Relationship Banker
PNC Bank
01.2019 - 07.2019
- Assessed client financial needs leading to effective recommendations of products and services
- Mentored junior staff in customer engagement strategies and bank procedures.
- Streamlined account opening processes, enhancing efficiency and client satisfaction.
- Orchestrated efforts to optimize cross-selling strategies, driving higher product adoption rates.
Administrative Specialist
United States Army
08.2015 - 02.2019
- Coordinated logistical support for operations, ensuring timely delivery of resources and equipment.
- Managed documentation and record-keeping processes to enhance information accessibility and accuracy.
- Developed training materials to improve onboarding efficiency for new personnel.
- Streamlined communication protocols between departments, fostering collaboration and reducing response times.
Education
Bachelor of Arts - Business Administration
Keiser University
West Palm Beach, FL05-2022
Associate of Arts - Accounting
Keiser University
West Palm Beach, FL08-2020
Skills
- Regulatory Compliance
- Strategic Planning
- AI Savvy
- Team Management
- Financial forecasting and analysis
- Performance-driven
- Proficient in MS office
- Risk mitigation
Timeline
Branch Manager
Flagler Credit Union
11.2020 - Current
Relationship Banker
Valley Bank
09.2019 - 07.2020
Relationship Banker
PNC Bank
01.2019 - 07.2019
Administrative Specialist
United States Army
08.2015 - 02.2019
Bachelor of Arts - Business Administration
Keiser University
Associate of Arts - Accounting
Keiser University