Mark Palmer
Davenport,USA
Summary
A committed and motivated person who aspires to hold a Call Center Service position with a vibrant Company. Highly articulate and has a clear, friendly voice—more than able to offer concise and polite assistance in a phone conversation. Currently, seeking an exciting opportunity in a customer-focused environment, where I can deliver high-quality service and support the employer's vision.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Objectwin Technology Inc (Temp)/ Sedgwick
11.2025 - 04.2026
- Handled clients questions with thoroughness and an eye toward informing, so the client would know what is coming and helped avoid unnecessary call-backs.
- Consistently produced excellent call evaluation scores while maintaining the company script.
- Often described by Clients as “professional” and “helpful”
- Showed proficiency in Single Source Processing, Zoom, Microsoft Teams, Salesforce, and OneNote.
Call Center Representative
SGS Consulting (Temp)/ Assurant (Hire)
Duluth, Georgia
10.2024 - 08.2025
- Managed complex calls, ensuring homeowners had proper insurance protection for their homes and mortgages.
- Educated clients concerning the complexities of mortgage insurance, FEMA regulations, and trends in the home insurance market.
- Voluntarily aided in training new hires in difficult calls.
Call Center Representative
Beyond Finance (Five Lakes Law Group)
Chicago, Illinois
04.2024 - 08.2024
- Informed customers concerning their finances, debt, and status within the program.
- Calculated payoffs, moved fees, and added/dropped tradelines to aid clients in their debt resolution journey.
- Articulated debt resolution for the client and made clear why we were the best option in their search to become debt-free.
Call Center Representative
Search Solutions Staffing/Temp to hire/The Orvis Company Inc.
Manchester, Vermont
03.2021 - 12.2023
- Able to research and manage complicated calls to provide comprehensive service to customers and assist upper management.
- Expertly handled complex orders, suggested sales increases, and dealt with payment clarification with empathy and a professional demeanor.
- Handled up to 50 calls a day in peak periods.
Call Center Representative
Kavaliro Staffing/ Temp/ Toho Water
Kissimmee, Florida
09.2020 - 11.2020
- Used analytical and deductive skills to inform customers concerning existing or developing problems on their properties.
- Expertly dealt with 3-way calls involving interpreters with an emphasis on call flow.
- Handled challenging calls with an understanding tone and problem-solving expertise.
Call Center Representative
Bed Bath and Beyond
Ocoee, Florida
04.2018 - 08.2020
- Followed conversational script while maintaining high customer satisfaction.
- Consistently described as “professional and efficient” in customer feedback.
- Showed to be completely comfortable working with others in a team environment.
- Promoted within the first year of employment.
Education
B.S. - Marketing
Florida State University
Tallahassee, FloridaSkills
- Data entry
- Resolving issues
- Answering questions
- Communicating with clients
Timeline
Call Center Representative
Objectwin Technology Inc (Temp)/ Sedgwick
11.2025 - 04.2026
Call Center Representative
SGS Consulting (Temp)/ Assurant (Hire)
10.2024 - 08.2025
Call Center Representative
Beyond Finance (Five Lakes Law Group)
04.2024 - 08.2024
Call Center Representative
Search Solutions Staffing/Temp to hire/The Orvis Company Inc.
03.2021 - 12.2023
Call Center Representative
Kavaliro Staffing/ Temp/ Toho Water
09.2020 - 11.2020
Call Center Representative
Bed Bath and Beyond
04.2018 - 08.2020
B.S. - Marketing
Florida State University