Stephanie Palacio
Howell,NJ
Summary
Reliable patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excels in team collaboration and ensuring positive patient experiences. Skilled in managing patient records, scheduling, and communicating between patients and medical staff.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator - Gastroenterology
Optum
04.2024 - Current
- Coordinate patient scheduling, check-in, check-out and follow up appointments.
- Complete patient demographic information and insurance verification
- Managed high call volumes, directing calls to appropriate staff while maintaining a polite and professional demeanor.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
Patient Care Coordinator - Allergy
Riverside Medical Group/Optum
04.2016 - 04.2024
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Processed patient registrations and insurance verifications accurately and efficiently.
- Ensured compliance with HIPAA regulations to maintain patient privacy
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate staff as needed.
- Scheduled and organized biological medication deliveries with specialty pharmacies.
Receptionist - Nephrology & Physical Rehab
Dr. Lina Batra & Dr. Norman Batra
10.2014 - 04.2016
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Processed patient registrations and insurance verifications accurately and efficiently.
- Assisted with patient intake and vitals.
- Maintained organized medical records, ensuring compliance with privacy regulations and standards.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Associate of Science -
Middlesex County College
Edison, NJSkills
- Dedicated, service-focused and self motivated
- Ability to learn and adapt to new concepts and skills quickly
- Critical thinking skills
- Organizational skills
- Proficient in Microsoft Word and Microsoft Excel
- Knowledgeable in several EMR systems such as EPIC, Athenahealth, Practice Fusion and CloudMD
Timeline
Patient Care Coordinator - Gastroenterology
Optum
04.2024 - Current
Patient Care Coordinator - Allergy
Riverside Medical Group/Optum
04.2016 - 04.2024
Receptionist - Nephrology & Physical Rehab
Dr. Lina Batra & Dr. Norman Batra
10.2014 - 04.2016
Associate of Science -
Middlesex County College