Alea Hicks
WOODSIDE,NY
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
9
9
years of professional experience
Work History
Senior Patient Care Coordinator (Gastroenterology)
Columbia Doctors/61st Street Service Corporation
05.2022 - Current
- Schedule endoscopy and colonoscopy and breath test and infusion procedures for patients according to need and make all related arrangements for procedure
- Completes and faxes appropriate paperwork to hospital
- Address procedure in detail with the patient regarding medications and prep instructions as appropriate for an administrative role
- Contacts insurance companies with appropriate data and obtains prior authorizations on a timely basis
- Enters accurate patient information into appointment notes as required
- Manages provider recall and contacts patients to schedule appointments in a timely manner
- Requests patient record from referring providers and facilities required for patient visits and procedures
- Answers and screens incoming telephone calls in a professional manner and refers call to appropriate staff member
- EMR system epic
Patient Registration/Assistant Site Lead
New York City Health and Hospitals
10.2020 - 04.2022
- EMR :Epic
- Obtains signatures for consent
- Check temperatures with thermometers and document each temperature reading on a tracking log
- Register patients, update patient records, and verify patient insurance accurately EPIC EMR System;
- Coordinates with providers, nurses, techs, and other staff to resolve problems; contact patients if needed for verification or to share information;
- Provide timely, routine reporting on patient flow and volume as required;
- Support site-level efforts to maintain a positive patient experience for New Yorkers getting tested for Covid-19;
- Fax, scan, and upload patient documents into Electronic Medical Record, filing;
- Support and lead site-level efforts to maintain a positive patient experience for New Yorkers getting tested for COVID-19
- Lead non-clinical staff and support clinical staff
- Helped site lead with timesheets, setting up trailers for staff with safety equipment as mask, hand sanitizer, gloves and face Shields if needed
- Coordinate with other facilities if they needed help because of short staff we always managed to help other locations if we had more people then
- Scheduling patient appointments
Clinical Administrative Coordinator
Visiting Nurse Services of NY BHCT, New York, NY
03.2020 - 08.2020
- Performs outreach calls to facilities, hospitals, clinicians, and patients to ascertain status of hospitalized health plan referred to program for services. Between 30-60 calls
- Review and analyze health providers admit and discharge summaries to upload programs software
- Support patients by scheduling PCP appointments on their behalf
- Build rapport and establish trusted relationships with patients via daily outbound and inbound calls
- Responds to administrative inquires or matter from staff, health plans and community-based providers
- Create Excel spreadsheets to maintain organization within the program providing updates for incoming referrals, changes, admits, discharges, Review data spreadsheets for accuracy and completeness
- Research and provide patients information for LCSW to conduct community visits
- Performs administrative support functions; filing, faxing and copying including spreadsheet applications
- Check and save eligibility for referral sent by Health First and Optum by the end of each month
- Provides Social Workers and staff with resources/provider referrals as requested
- Maintains various internal listing of providers, other resources and coverages by Borough
- Master spreadsheet must be looked at constantly to see if there are any reassignments; social workers will also email to reassign a case
- Outreach for homeless patients
- Initiating relationships with outbound organization, such as DHS, ACT TEAM, HASA and other facility social workers and others
Patient Registration Supervisor
Connect America
05.2016 - 02.2020
- Collaborates with clinical staff and provides efficient and compassionate care to patients
- Obtains and files medical records accordingly to the category of treatment, working with programs called Quadramed, Sorian Epic
- Provides clarification on available medical care services and their charges
- Re-scheduled patients’ appointments when physicians are called on emergency duties
- Follow-up with patients and ensure they are taking prescribe medicines on time and refilling them properly
- Collects medical and insurance information from patients for providing them with informed treatment
- Fulfills admission formalities and ensure patients are hospitalized in the right unit
- Enters patient information in computer systems and keep track for easy access
- Schedules patients' visits and appointment for follow up according to availability of doctors
- Ensures that questionnaires and other feedback forms filled by patients for improvising quality of care
- Developed performance metrics for the Patient Registration team, driving continuous improvement initiatives.
- Conducted regular performance evaluations for direct reports, providing constructive feedback aimed at promoting personal development.
Education
High School -
James Madison High School
Queens, NY06.2020
Skills
- Healthcare management
- Scheduling coordination
- Compliance monitoring
- Customer service
- Attention to detail
- Multitasking
- Patient care
- Critical thinking skills
- Organizational skills
- Call center experience
- Medical terminology
- Appointment scheduling
Timeline
Senior Patient Care Coordinator (Gastroenterology)
Columbia Doctors/61st Street Service Corporation
05.2022 - Current
Patient Registration/Assistant Site Lead
New York City Health and Hospitals
10.2020 - 04.2022
Clinical Administrative Coordinator
Visiting Nurse Services of NY BHCT, New York, NY
03.2020 - 08.2020
Patient Registration Supervisor
Connect America
05.2016 - 02.2020
High School -
James Madison High School
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