Yessenia Lauria
Relocating To Charlotte,NC
Summary
Adept at enhancing patient care and coordination, I streamlined referral processes at 61st Street Service Corporation, significantly improving efficiency. My expertise in insurance verification and medical terminology, coupled with exceptional customer service skills, ensures compliance and patient satisfaction. Proven adaptability and problem-solving abilities contribute to my track record of success in fast-paced healthcare environments.
Overview
8
8
years of professional experience
Work History
Referral Specialist
61st Street Service Corporation
10.2022 - Current
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
Insurance Verification Specialist
61st Street Service Corporation
12.2019 - 10.2022
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
Patient Care Coordinator
Mount Sinai Health System
11.2016 - 12.2019
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Verified patient insurance eligibility and entered patient information into system.
- Engaged with patients to provide critical information.
Customer Service Representative
Altice USA, Former Cablevision Systems of Norwalk, Ct
02.2016 - 11.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Applied Science - Medical Assisting
ASA College
Brooklyn, NY04.2011
Skills
- Insurance Verification
- Data entry proficiency
- Pre-authorizations
- Medical terminology knowledge
- Customer Service
- HIPAA Compliance
- Problem-Solving
- Medical Charting
- Epic Systems
- Adaptability
- Excellent Communication
- Time Management
Timeline
Referral Specialist
61st Street Service Corporation
10.2022 - Current
Insurance Verification Specialist
61st Street Service Corporation
12.2019 - 10.2022
Patient Care Coordinator
Mount Sinai Health System
11.2016 - 12.2019
Customer Service Representative
Altice USA, Former Cablevision Systems of Norwalk, Ct
02.2016 - 11.2016
Associate of Applied Science - Medical Assisting
ASA College
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