Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Levy

Jersey City

Summary

Dedicated and highly organized healthcare professional with over 15 years of experience in medical administration, patient services, and healthcare operations. Recognized for exceptional interpersonal communication, team leadership, and a strong ability to manage fast-paced, high-volume clinical settings. Proficient in multiple EMR systems and known for training and mentoring new hires while improving administrative workflows.

Overview

18
18
years of professional experience

Work History

Patient Service Specialist II

61st Street Service Corporation (Columbia Doctors-Vascular Interventional Radiology)
09.2009 - Current
  • Coordinate vascular procedures and consultations with patients, providers, and departments.
  • Assist physicians with entering and managing procedural orders in EMR.
  • Update and maintain accurate patient demographics and insurance information.
  • Handle high-volume calls, appointment requests, and triage urgent needs.
  • Serve as lead scheduler and assign daily tasks to scheduling team.
  • Mentor and train new employees in workflows. protocols, and EMR usage.
  • Prepare and submit monthly reports on patient communication and scheduling metrics.

Registrar

Jewish Renaissance Medical Center
05.2016 - 08.2019
  • Entered patient information into EMR and verified insurance via phone and web.
  • Acted as centralized telephone operator for all practice sites.
  • Supported physicians with administrative needs and medical form completion.
  • Initiated Charity care and temporary insurance applications for uninsured patients.
  • Compiled daily patient counts and clinic statistics.
  • Trained and onboarded new staff in registration process.

Registration Clerk/Patient Outreach Coordinator

North Hudson Community Action Corporation
08.2007 - 10.2014
  • Registered patients and ensured accuracy in EMR system.
  • Maintained financial documents for audits and submitted encounter forms for billing.
  • Acted as phone operator and appointment scheduler.
  • Trained new registration staff and compiled weekly statistics.
  • Tracked test results, referrals, and follow-up consultations.
  • Contacted patients with chronic conditions to maintain regular care.
  • Processed pharmacy refill requests and communicated pickup instructions.
  • Managed incoming mail and distributed to appropriate departments.
  • Closed completed referrals and reconciled labs in EMR interface.

Education

Bachelor of Science - Biology

New Jersey City University
Jersey City, NJ
05-2027

Health Sciences

Hudson County Community College
Jersey City, NJ
05-2015

Skills

  • Electronic Medical Records (Epic, Athena, E-Clinical Works, Centricity, Dentrix)
  • Insurance Verification & Eligibility
  • Patient Scheduling and Triage
  • Microsoft Office Suite
  • Staff training & Mentoring
  • Call Center/Phone Triage Operations
  • Bilingual (English/Spanish)
  • HIPAA Compliance
  • Data Reporting & Statistics Tracking

Timeline

Registrar

Jewish Renaissance Medical Center
05.2016 - 08.2019

Patient Service Specialist II

61st Street Service Corporation (Columbia Doctors-Vascular Interventional Radiology)
09.2009 - Current

Registration Clerk/Patient Outreach Coordinator

North Hudson Community Action Corporation
08.2007 - 10.2014

Bachelor of Science - Biology

New Jersey City University

Health Sciences

Hudson County Community College

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