Summary
Overview
Work History
Education
Skills
Timeline
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Helen Roberts

Tomball,Texas

Summary

Experienced and dedicated healthcare professional with diverse background in patient care. With experience in Urgent Care, Pain Management, Primary Care, Chiropractic and Hospice Services. Possess 15+ years of proven success in patient care. Improves administrative processes and enhances patient satisfaction through excellent patient care, communication and organizational skills. Committed to delivering compassionate care and efficient administrative support in fast-paced healthcare environments.

Overview

17
17
years of professional experience

Work History

Patient Service Specialist II

WALMART HEALTH
Tomball, Tx
01.2024 - Current
  • Assisted physicians in the examination, treatment, and care of the patients, providing hands-on support during procedures
  • Performed routine diagnostic tests, including blood draws, EKGs, and urine tests, ensuring accurate and timely results
  • Maintained patient records using EHR software, ensuring all documentation was current, accurate, and compliant with HIPAA standards
  • Monitored and recorded vital signs and documented patient history
  • Managed patients appointments, referrals, and scheduling to ensure a smooth office workflow
  • Processed insurance claims, prepared billing information, and handled patients payments, ensuring accuracy in coding and billing practices

Hospice Care Giver

B&M CARGIVING
Spring, Tx
01.2008 - 01.2024
  • Provided round the clock physical and emotional support to hospice patients, ensured comfort during final stages of life; Specialized in Dementia and wound care
  • Administered medication, {PO, IM, SubQ, Transdermal} and pain management techniques as prescribed by healthcare professionals, monitored, and documented patient responses
  • Collaborated with interdisciplinary teams, including nurses and social workers, to develop and implement comprehensive care plans
  • Assisted with personal care tasks such as bathing, grooming, dressing, and toileting, ensuring patients' hygiene
  • Fostered open communication with patients and their families, addressing concerns, providing updates, and offering guidance on end-of-life decisions
  • Participated in regular training and professional development opportunities to enhance caregiving skills and stay updated on hospice best practices
  • Maintained strict adherence to ethical and legal standards, respecting patients' rights to confidentiality

Medical Assistant II

Advanced Spine & Pain Centers
The Woodlands, TX
05.2021 - 08.2022
  • Educated patients about medications, procedures and physician's instructions.
  • Prepared treatment rooms for patient examinations.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Explained treatment procedures and physicians' instructions.
  • Administered injections, medications and treatments as directed by the physician.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.

Patient Service Specialist

MED-EXPRESS URGENT CARE
Spring
01.2018 - 01.2020
  • Provided front desk support to patients, demographics, multi phone lines, insurance verification, collect copays, faxed/emailed patient referrals, data entry, call center, obtained medical records a check in/out, discharge instruction, prescription
  • Insurance verification- Availity or called insurance company
  • Processed detailed Explanation of Benefits claims for reimbursements, enter current CPT codes and ICD-10 codes for medical referrals, pursue insurance companies for payments
  • Reconcile insurance receivables and produce monthly reports
  • Oversee office inventory activities, including ordering, stocking and receiving
  • Ensure security, integrity and confidentiality of patients' data, following HIPAA Compliance
  • Registered for DOT physicals and drug testing

Education

CCMA -

STEPFUL
01-2024

Skills

  • Venipuncture
  • Capillary Draw
  • EKG
  • Medication Administration
  • Medical Terminology
  • Insurance Verification
  • Medical Records Request / Referrals
  • Disability & FMLA forms
  • Workmans Comp
  • HIPPA
  • Data Entry
  • Filing
  • Medical Scheduling
  • Medical Office Administration
  • Medical Billing
  • ICD-10
  • Medical Receptionist
  • Vital signs
  • Surgery Scheduling
  • Patient monitoring
  • Athena
  • Epic
  • ECW
  • Kareo
  • Next Gen

Timeline

Patient Service Specialist II

WALMART HEALTH
01.2024 - Current

Medical Assistant II

Advanced Spine & Pain Centers
05.2021 - 08.2022

Patient Service Specialist

MED-EXPRESS URGENT CARE
01.2018 - 01.2020

Hospice Care Giver

B&M CARGIVING
01.2008 - 01.2024

CCMA -

STEPFUL

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Helen Roberts