Jayla Compton
Frisco
Summary
Compassionate and detail-oriented healthcare service professional with extensive experience in patient care, clinical operations, and administrative functions. Exceptional skills in patient communication, scheduling, insurance verification, and maintaining strict HIPAA compliance. Recognized for providing empathetic support to patients while ensuring accuracy and confidentiality in all interactions. Committed to enhancing the patient experience through dedicated service and a thorough understanding of healthcare processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Specialist II
Baylor Scott & White Health
11.2024 - Current
- Facilitate patient check-in processes, ensuring accurate data entry and appointment scheduling.
- Coordinate communication between patients and healthcare providers to enhance service delivery.
- Manage insurance verification and eligibility checks, streamlining patient onboarding experiences.
- Resolve patient inquiries and complaints with professionalism, fostering positive relationships with stakeholders.
- Ensure HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents and information.
- Maintain efficiency and accuracy by adapting quickly to evolving clinic policies and procedural updates.
Medical Assistant
Willow Beauty Med Spa
Frisco, TX
04.2022 - 12.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted healthcare providers with patient examinations and procedures.
- Educated patients on treatment plans, medications, and follow-up care instructions.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Spa Coordinator/Medical Receptionist
Willow Beauty Med Spa
Frisco, TX
04.2022 - 12.2023
- Managed high-volume appointment scheduling, confirmations, and cancellations for multiple providers
- Delivered exceptional customer service by greeting clients, answering inquiries, and ensuring a seamless check-in/check-out experience
- Processed payments and handled POS transactions
- Educated clients on services, promotions, memberships, and skincare products to drive sales and retention
- Maintained accurate patient records, intake forms, and consent documentation in compliance with HIPAA regulations
- Coordinated provider schedules to maximize efficiency and minimize gaps or overlaps
- Assisted with retail sales, product recommendations, and inventory tracking
- Handled phone, email, and text communications in a professional and timely manner
- Resolved client concerns with professionalism, ensuring a positive client experience
- Supported daily operations by maintaining a clean, organized front desk and lobby area
- Collaborated with medical staff to ensure smooth workflow and high-quality patient care
Medical Receptionist
Signature Dermatology
03.2020 - 04.2022
- Managed high-volume patient check-in and check-out, verifying insurance, updating demographics, and collecting co-pays
- Scheduled medical and cosmetic dermatology appointments, optimizing provider calendars and minimizing scheduling gaps
- Answered multi-line phone system, triaging patient inquiries and directing calls appropriately
- Verified insurance eligibility and obtained prior authorizations for dermatologic procedures and medications
- Maintained accurate patient records using electronic medical record (EMR) systems
- Coordinated patient flow by communicating effectively with medical assistants and providers
- Provided clear instructions on appointment preparation, follow-ups, and office policies
- Handled sensitive patient information with strict adherence to HIPAA and confidentiality standards
- Processed payments, balances, and billing inquiries in a timely and accurate manner
Education
High School Diploma -
McKinney High School
Associate of Arts - Psychology
Collin County Community College
License in Esthetics - Esthetics
Paul Mitchell The School of Dallas
Masters - Psychology
The University of Texas At Dallas
Dallas, TX08-2027
No Degree - Medical Assistant Certification
Dallas Medical Assistant
05-2026
Skills
- Epic and eClinicalWorks
- Insurance Verification
- Payment Collection
- HIPAA Compliance
- Medical terminology
- Conflict resolution
- Multitasking and organization
Certification
- CPR/First Aid
- HIPAA certification
Timeline
Patient Service Specialist II
Baylor Scott & White Health
11.2024 - Current
Medical Assistant
Willow Beauty Med Spa
04.2022 - 12.2023
Spa Coordinator/Medical Receptionist
Willow Beauty Med Spa
04.2022 - 12.2023
Medical Receptionist
Signature Dermatology
03.2020 - 04.2022
Associate of Arts - Psychology
Collin County Community College
High School Diploma -
McKinney High School
License in Esthetics - Esthetics
Paul Mitchell The School of Dallas
Masters - Psychology
The University of Texas At Dallas
No Degree - Medical Assistant Certification
Dallas Medical Assistant