Smruti Thakkar
Strongsville,OH
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. I can demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Always love to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
02.2025 - 09.2025
- Greeted and seated guests promptly, ensuring optimal flow during peak dining hours.
- Managed reservation system, optimizing seating arrangements to minimize wait times.
- Collaborated with servers and kitchen staff to coordinate guest needs and enhance dining experiences.
- Handled guest inquiries and complaints with professionalism, maintaining high customer satisfaction levels.
- Monitored dining environment for cleanliness and ambiance, contributing to overall guest comfort.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Brand Ambassador
01.2024 - 02.2025
- Engaged customers through product demonstrations and promotional events.
- Developed strong product knowledge to effectively communicate brand values.
- Collaborated with marketing team to implement local outreach strategies.
- Assisted in managing social media accounts to increase brand visibility.
- Monitored inventory levels and coordinated restocking of promotional materials.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
Store Crew Member
08.2023 - 01.2024
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of store displays and inventory areas.
- Operated cash register, processed transactions, and handled customer payments efficiently.
- Collaborated with team members to restock shelves and ensure product availability.
- Learned store policies and procedures quickly, adapting to new tasks as needed.
Education
High School Diploma -
Strongsville High School
Strongsville, OH05-2029
Skills
- Guest relations
- Reservation management
- Customer service
- Multitasking abilities
- Cleanliness standards
- Communication skills
- Strong multitasking
Languages
Gujarati
Native or Bilingual
Interests
- Watching Movies and TV Shows
- Enjoy hobbies that combine physical activity with outdoor exploration
- Baking
- Cooking
- Gym Workouts
- Golfing
- Shopping
- Listening to music
- I like trying new recipes and food trends
- Pilates
- Fashion
Timeline
Restaurant Hostess
02.2025 - 09.2025
Brand Ambassador
01.2024 - 02.2025
Store Crew Member
08.2023 - 01.2024
High School Diploma -
Strongsville High School