Susan Whitmer

● Serve as Delegating Physician for two Nurse Practitioners in the Student Health Clinic.

● Provide subject matter expertise for clinical operations.

● Serve as Delegating Physician for one Nurse Practitioner in the Student Health Clinic.

● Provide subject matter expertise for clinical operations.

● Assist with accreditation.

● Responsible for student health clinic (SHC) operations, strategic planning, and human resources management with oversight of a budget of up to $2.5M that serves a student body of nearly 55,000.

● Supervised up to seven providers (physicians and advanced practice providers) as well as clinical and support staff. Served as lab director for CLIA PPM (Clinical Laboratory Improvement Amendments Provider-Performed Microscopy) licensed labs.

● Provided medical care to GSU students and served as a medical subject matter expert for GSU.

● Implemented the first health education program, including free STD testing, housed in the SHC. Continually followed best practices and complied with regulatory policies, including lab and dispensary licensure and credentialing. Constantly enhanced the patient and clinical staff experience by improving patient throughput and provider workflows and optimizing policies and procedures. Obtained a clinic NPI (National Provider Identifier) to facilitate insurance claims, and acquired EPCS (Electronic Prescribing of Controlled Substances) for all providers to increase security when prescribing controlled substances.

● Oversaw the transition to a new electronic medical record (EMR), Point and Click Solutions, in January 2023 as the primary super user and vendor liaison for all health and wellness services. With initial annual savings of $20K that will increase yearly through fixed pricing, the implementation additionally streamlined clinical workflow, decreased ancillary staff needs, and improved collaboration.

● Spearheaded two Request for Information searches—summer 2022 and spring 2023—resulting in protocols for coordination between a third-party telehealth vendor and GSU staff and services.

● Managed the rapid relocation of the main clinic in January 2023 necessitated by severe water intrusion damage with minimal impact to service delivery, preventing disruption to class registration.

● Orchestrated the renovation of a new main clinic location with an increased focus on virtual healthcare to better serve the healthcare needs of students post-COVID. The project began in spring 2023 and remains on schedule for estimated completion during the fourth quarter 2024.

● Collaborated with GSU leadership by serving as the medical subject matter expert regarding COVID policies and procedures by creating algorithms and FAQs; assisting with data analysis and reporting; and overseeing the COVID vaccination, public health outreach and contact investigation programs on all GSU campuses the for the entire university community of approximately 60,000 individuals.

● Selected to serve on University System of Georgia (USG) COVID Mobile Testing Request for Proposal (RFP) committee to search for and select an appropriate mobile COVID testing option(s) for USG in spring to summer 2022.

● Served as the Medical Technical Advisor for Rejuvenation by Five Points Films, LLC and GSU.

Contractor with MedCare Staffing, Inc. Please see Medical Director position for full details.

● Oversaw a nurse practitioner determining medical necessity, ordering, and delivering results to primary care providers of patient requested genetic studies and COVID tests.

● Provided urgent care services to patients.

● Assisted with training new hires and returning summer employees.

● Provided urgent care services to patients.

● Optimized clinical operations to improve patient throughput and provider workflows to improve both patient and clinical staff experience.

● Wrote SOAP note and procedure note templates, utilizing evidence-based medicine, including order sets with medications, radiology, labs and other ancillary studies and ICD-10 codes.

● Founded the Clinical Optimization team, charged with developing and implementing plans focusing on the fourth of the quadruple aim: improving the life of the clinician.[i]

● Implemented the inaugural KLAS Arch Collaborative survey across HCA ambulatory clinics. Asked by KLAS Arch Collaborative to provide best practices due to HCA’s high response rate over a short period of time.

● Founded the Optimization Council, a diverse group of senior HCA executives, to reflect upon the Clinical Optimization team’s research and plans and to determine how to best integrate them with HCA’s other initiatives.

[i]Bodenheimer T, Sinsky C. “From Triple to Quadruple Aim: Care of the Patient Requires Care of the Provider.” Ann Fam Med. 2014 Nov; 12(6):573-576. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4226781/

● Created, implemented and monitored, in conjunction with Clinical Services Group, dashboards for hospital-based service lines including clinical quality, operational and financial metrics. Proactively act upon areas of improvement determined from dashboards.

● Provided clinical quality assessments to Assessment and Consulting and other Hospital Based Physicians (HBP) teams for engagements, including RFPs. Assisted with determining appropriate opportunities for proactive engagements for Assessment and Consulting.

● Provided clinical quality input to monthly operating reports, quarterly operating reports and quality summits, including HBP, joint ventures (JVs) and employed ventures.

● Oversaw clinical quality programs and assisted with data collection for JVs and employed ventures.

● Served as a clinical resource for HBP.

General Medical Officer / Physician, Navy Operational Support Center Nashville

● Ensured operational medical readiness for NOSC Nashville Sailors.

General Medical Officer / Physician & Officer in Charge, Medical, Sup Co, CLB 451, 4th MLG

● Provided medical care to 146 Marines and Sailors.

● Mentored nine junior personnel; stood-up and maintained operation of aid station.

● Consulted with HBP (Hospital Based Physicians) team on decreasing physician services spend and on construction of quality metrics dashboard for intensivist service line.

● Researched integrated healthcare learning systems for report to CEO of HCA Physician Services Group.

● Participated in and contributed to several group-wide teams, including quality, ambulatory EHR and urgent care.

General Medical Officer / Physician & Regional Fleet Marine Force Warfare Officer Coordinator & Watch Coordinator, Marine Aviation Logistics Squadron 13

● Provided medical care to 705 Marines and Sailors; mentored and instructed 15 junior personnel daily.

● Revitalized clinic standard operating procedures to increase clinic efficiency, subsequently improving patient and provider satisfaction as well as the triage process.

● Developed and implemented a plan and accompanying instructions to comply with a new Department of Defense regulation, saving supplies, time and money. These were adopted throughout Naval clinics on the West Coast.

● Designed and implemented classes for Naval officers and enlisted Sailors to earn qualifications.

● Served as the medical representative on the MALS Safety Council.

Ophthalmology Resident, Naval Medical Center San Diego

● Decreased coding errors and improved coding efficiency by creating standard electronic medical record templates to facilitate fast and accurate encounter coding for Ophthalmology department and by instructing senior providers and peers on new glaucoma coding procedures and other frequent coding mistakes.

● House Staff Council Secretary(2011 – 2012), Ophthalmology Representative (2010 – 2011): Improved house staff education, resources and quality of life and ensured communication to the house staff when elected to the executive board of a hospital-wide panel of residents and interns to serve as a liaison to the rest of the hospital, including the executive steering committee and Graduate Medical Education staff.

General Medical Officer / Physician, Combat Logistics Regiment 27

● Provided medical care for over 350 Marines and Sailors; mentored over 15 junior personnel.

● Selected as the Navy and Marine Corps Medical Officer Participant for the AHLTA (Armed Forces Health Longitudinal Technology Application) Mobile Limited User Test Event, Medical Communications for Combat Casualty Care in Ft Hood, Texas, 16 May 2010 – 4 June 2010.

General Medical Officer / Physician & Officer in Charge, 2d Supply Battalion (-) (Rein), Camp Al Taqaddum, Iraq

● Maintained day-to-day operation of a small medical clinic in a remote, hazardous international area. Led 15 personnel in providing medical care for over 2,900 Marines and Sailors and ensured that junior Naval medical personnel received appropriate on the job training and oversight and that patients received high quality care.

● Effectively communicated to four groups of 250 Marines and Sailors the proper use and negative outcomes associated with over-the-counter supplements, decreasing adverse outcomes.

● Served as the Committee Co-Chairman for the AJC Peachtree Road Race, Camp Al Taqaddum Division, 4 July 2009.

Post Graduate Year 1 & Flight Surgery Representative, Naval Medical Center San Diego

● Facilitated a remarkably high acceptance rate for coveted and competitive flight surgery positions by organizing complicated application process information.